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  • UNI CEI ISO/IEC 20000-2 : 2010

    Withdrawn A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

    INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: CODE OF PRACTICE

    Available format(s): 

    Withdrawn date:  29-02-2012

    Language(s): 

    Published date:  31-12-2009

    Publisher:  Ente Nazionale Italiano di Unificazione (UNI)

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    Table of Contents - (Show below) - (Hide below)

    Foreword
    Introduction
    1 Scope
    2 Terms and definitions
    3 The management system
    4 Planning and implementing service management
    5 Planning and implementing new or changed services
    6 Service delivery processes
    7 Relationship processes
    8 Resolution processes
    9 Control processes
    10 Release process
    Bibliography

    Abstract - (Show below) - (Hide below)

    Supplies guidance to auditors and offers assistance to service providers planning service improvements or to be audited against ISO/IEC 20000-1. Also describes a number of related service management processes.

    General Product Information - (Show below) - (Hide below)

    Document Type Standard
    Publisher Ente Nazionale Italiano di Unificazione (UNI)
    Status Withdrawn

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO/IEC 15504-5:2012 Information technology Process assessment Part 5: An exemplar software life cycle process assessment model
    ISO/IEC 15504-3:2004 Information technology Process assessment Part 3: Guidance on performing an assessment
    ISO/IEC 15504-4:2004 Information technology Process assessment Part 4: Guidance on use for process improvement and process capability determination
    ISO/IEC 15504-2:2003 Information technology Process assessment Part 2: Performing an assessment
    ISO/IEC 20000-1:2011 Information technology Service management Part 1: Service management system requirements
    ISO/IEC 15288:2008 Systems and software engineering System life cycle processes
    ISO/IEC 12207:2008 Systems and software engineering Software life cycle processes
    ISO/IEC 17799:2005 Information technology Security techniques Code of practice for information security management
    ISO 9001:2015 Quality management systems — Requirements
    ISO/IEC TR 15271:1998 Information technology Guide for ISO/IEC 12207 (Software Life Cycle Processes)
    ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
    ISO/IEC TR 19760:2003 Systems engineering A guide for the application of ISO/IEC 15288 (System life cycle processes)
    ISO/IEC 90003:2014 Software engineering Guidelines for the application of ISO 9001:2008 to computer software
    ISO/IEC 15504-1:2004 Information technology Process assessment Part 1: Concepts and vocabulary
    ISO 10007:2017 Quality management — Guidelines for configuration management
    ISO/IEC TR 16326:1999 Software engineering Guide for the application of ISO/IEC 12207 to project management
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