Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Fulfilling the requirements specified in ISO/IEC 20000-1
5 Applicability of ISO/IEC 20000-1
6 General principles for an SMS scope
Annex A (informative) - Main points on applicability of
ISO/IEC 20000-1, scope definition of the SMS and conformity
to ISO/IEC 20000-1
Annex B (informative) - Examples of scope statements
Bibliography