Foreword
Introduction
1. Scope
2. Normative references
3. Terms and definitions
4. Benefits of records management
5. Regulatory environment
6. Policy and responsibilities
6.1 General
6.2 Policy
6.3 Responsibilities
7. Records management requirements
7.1 Principles of records management programmes
7.2 The characteristics of a record
8. Design and implementation of a records system
8.1 General
8.2 Records systems characteristics
8.3 Designing and implementing records systems
8.4 Design and implementation methodology
8.5 Discontinuing records systems
9. Records management processes and controls
9.1 Determining documents to be captured into a
records system
9.2 Determining how long to retain records
9.3 Records capture
9.4 Registration
9.5 Classification
9.6 Storage and handling
9.7 Access
9.8 Tracking
9.9 Implementing disposition
10. Monitoring and auditing
11. Training