Foreword
Introduction
1 Scope
2 Normative references
3 Terms, definitions and abbreviations
4 Planning
5 Construction and facilities
6 Operation of an alarm receiving centre
7 Records
8 Contingency plan
Annexes
Annex A (informative) - Security and technical implications
of remote access to remote centre data systems
Annex B (normative) - Form of agreement for authorizing
alarm receiving centre to exercise discretion
regarding the filtering out of alarm information
Annex C (informative) - Representation of the relationship
and communication paths between stakeholders in
alarm monitoring and response
Annex D (informative) - Handling procedure for fire alarm
signals from commercial premises
Annex E (informative) - Filtering actions for fire alarm
signals
Bibliography