Skip to content
Please enter a keyword to search

  • BIP 2211 : 2012

    Current The latest, up-to-date edition.

    COMPLAINTS MANAGEMENT - TURNING NEGATIVES INTO POSITIVES

    Available format(s): 

    Language(s): 

    Published date:  23-11-2012

    Publisher:  British Standards Institution

    Sorry this product is not available in your region.

    Add To Cart

    General Product Information - (Show below) - (Hide below)

    Committee ZBIP/3
    Document Type Standard
    Publisher British Standards Institution
    Status Current

    Standards Referencing This Book - (Show below) - (Hide below)

    AS ISO 10002-2006 Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004, MOD)
    BS ISO 10003:2007 Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations
    ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
    BS 8600:1999 Complaints management systems. Guide to design and implementation
    BS EN ISO 19011:2011 Guidelines for auditing management systems
    AS 4269-1995 Complaints handling
    BS ISO 10002:2014 Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
    BS 18477:2010 Inclusive service provision. Requirements for identifying and responding to consumer vulnerability
    View more information

    • Access your standards online with a subscription

      Features

      • Simple online access to standards, technical information and regulations
      • Critical updates of standards and customisable alerts and notifications
      • Multi - user online standards collection: secure, flexibile and cost effective