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  • BIP 2222 : 2012

    Current The latest, up-to-date edition.

    COMPLAINTS MANAGEMENT - TURNING NEGATIVES INTO POSITIVES (INCLUDING BS ISO 10002:2004 AND BS ISO 10003:2007)

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    Published date:  23-11-2012

    Publisher:  British Standards Institution

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    Committee ZBIP/3
    Document Type Standard
    Publisher British Standards Institution
    Status Current

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO 10001:2007 Quality management Customer satisfaction Guidelines for codes of conduct for organizations
    ISO 19011:2011 Guidelines for auditing management systems
    ISO 10015:1999 Quality management Guidelines for training
    BS ISO 10003:2007 Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations
    ISO/IEC Guide 37:2012 Instructions for use of products by consumers
    ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
    ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
    ISO 9001:2015 Quality management systems — Requirements
    ISO/IEC Guide 71:2014 Guide for addressing accessibility in standards
    ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
    BS EN ISO 19011:2011 Guidelines for auditing management systems
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