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AUTOMOTIVE SERVICES - SPECIFICATION FOR VEHICLE DAMAGE REPAIR PROCESSES
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Available format(s): Hardcopy, PDF
Language(s): English
Published date: 01-01-2014
Publisher: British Standards Institution
Foreword 1 Scope2 Terms and definitions3 Repair process4 Repair process management5 Claims of conformity6 Complaints procedureAnnexesAnnex A (normative) - Repair categories - Definitions, required skills, tools and equipmentBibliography
Describes requirements for automotive vehicle damage repair processes undertaken at fixed facilities or through provision of a mobile service and includes requirements for: a) repair processes; b) competence of personnel; c) tools and equipment; d) parts and controlled consumables; e) repair process management; f) quality control; and g) complaints procedure.
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