This British Standard gives guidance on identifying the criteria necessary for producing a specification for a service. The service that is the subject of the specification might be complete in its own right or be a component of a larger service, e.g. an airline service or the catering service component.
NOTE1 This standard deals with the core features of the service and does not directly tackle some ethical aspects such as high-pressure selling/marketing, misleading advertisements, advertising aimed at children or corporate social responsibility.
NOTE2 Guidance relating to meeting legislative and statutory requirements, e.g. health and safety, liability, employment law, etc. (see Annex G and Bibliography) is not comprehensive and reference should be made to other sources of information as appropriate.