BS 8463(2005) : 2005

Superseded

Superseded A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

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SPECIFICATION FOR CUSTOMER BILLING PRACTICE

Available format(s): Hardcopy, PDF

Superseded date: 31-08-2012

Language(s): English

Published date: 01-01-2005

Publisher: British Standards Institution

Table of Contents - (Show below) - (Hide below)

Committees responsible
Foreword
Introduction
1 Scope
2 Terms and definitions
3 Billing processes
4 The billing document
Annex A (informative) - Recommendations for bill presentation
Annex B (normative) - Supplementary requirements for the
billing of corporate customers
Bibliography

Abstract - (Show below) - (Hide below)

Specifies the minimum generic requirements for suppliers of services for which periodic billing is made.

General Product Information - (Show below) - (Hide below)

Committee	UAW/1
Development Note	Supersedes 05/30126340 DC. (10/2005) 2005 Edition Re-Issued in July 2008 & incorporates AMD 1 2008. Supersedes 07/30171254 DC. (08/2008)
Document Type	Standard
ISBN
Pages
Published
Publisher	British Standards Institution
Status	Superseded
Superseded By	BS ISO 14452:2012
Supersedes	07/30171254 DC : DRAFT DEC 2007 05/30126340 DC : DRAFT MAR 2005

Standards Referenced By This Book - (Show below) - (Hide below)

BS 18477:2010	Inclusive service provision. Requirements for identifying and responding to consumer vulnerability
06/30137879 DC : DRAFT APR 2006	BS 8477 - CUSTOMER SATISFACTION - CODE OF PRACTICE FOR CUSTOMER SERVICE
BS 8477:2007	Code of practice for customer service

Standards Referencing This Book - (Show below) - (Hide below)

BS ISO 10002:2014	Quality management. Customer satisfaction. Guidelines for complaints handling in organizations

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