This European Standard provides a guideline how to measure, achieve and improve quality in FM. It gives complementary guidelines to ENISO9000, ENISO9001 and EN15221-2 within the framework of EN15221-1. The standard provides a link into management methods and management theories.
This European Standard is applicable to:
FM in public and private organizations;
client organization and service provider relationships;
full range of facility products or facility services;
both types of service providers in FM (internal and external);
all types of working environments (e.g. industrial, commercial, administration, military, healthcare etc.).
This European Standard is applicable to business services (not consumer oriented).
This European Standard does not: