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  • BS ISO 10018:2012

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    Superseded A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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    Quality management. Guidelines on people involvement and competence

    Available format(s):  Hardcopy, PDF

    Superseded date:  15-04-2020

    Language(s):  English

    Published date:  31-01-2013

    Publisher:  British Standards Institution

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    Table of Contents - (Show below) - (Hide below)

    Foreword
    Introduction
    1 Scope
    2 Normative references
    3 Terms and definitions
    4 Management of people involvement and competence
    5 Management responsibility
    6 Resource management
    7 Product realization
    8 Measurement, analysis and improvement
    Annex A (informative) - Factors that impact on people
            involvement and competence
    Annex B (informative) - Self-assessment
    Bibliography

    Abstract - (Show below) - (Hide below)

    Gives guidance on engaging people in an organization's quality management system, and on enhancing their involvement and competence within it.

    General Product Information - (Show below) - (Hide below)

    Committee QS/1
    Development Note Supersedes 11/30197735 DC. (01/2013)
    Document Type Standard
    Publisher British Standards Institution
    Status Superseded
    Superseded By
    Supersedes

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO 10001:2007 Quality management Customer satisfaction Guidelines for codes of conduct for organizations
    ISO/TS 10004:2010 Quality management Customer satisfaction Guidelines for monitoring and measuring
    ISO 19011:2011 Guidelines for auditing management systems
    ISO 10015:1999 Quality management Guidelines for training
    ISO/TR 10017:2003 Guidance on statistical techniques for ISO 9001:2000
    ISO 10003:2007 Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
    ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
    ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
    ISO 9001:2015 Quality management systems — Requirements
    ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
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