1 Scope
2 Normative references
3 Terms and definitions
4 Principles
4.1 General
4.2 Impartiality
4.3 Competence
4.4 Factual approach to decision making
4.5 Openness
4.6 Confidentiality
5 General requirements
5.1 Legal status
5.2 Legal and contractual matters
5.3 Governance and management commitment
5.4 Impartiality
5.5 Liability and financing
6 Competencies
6.1 Management and personnel
6.2 Competencies of personnel
6.3 Deployment of personnel
6.4 Use of contracted validators or verifiers
6.5 Personnel records
6.6 Outsourcing
7 Communication and records
7.1 Information provided to a client or
responsible party
7.2 Communication of responsibilities to a
client or responsible party
7.3 Confidentiality
7.4 Publicly accessible information
7.5 Records
8 Validation or verification process
8.1 General
8.2 Pre-engagement
8.3 Approach
8.4 Validation or verification
8.5 Review and issuance of validation or
verification statement
8.6 Records
8.7 Facts discovered after the validation or
verification statement
9 Appeals
10 Complaints
11 Special validations or verifications
12 Management system
Annex A (informative) Relationships between the
application of ISO 14065 and ISO 14064-1,
ISO 14064-2 and ISO 14064-3
Annex B (informative) Impartiality
Annex C (informative) Comparison of validation and
verification process requirements of
ISO 14065 and ISO 14064-3
Annex D (informative) Example of management system
documentation
Bibliography