Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Fundamentals of certification of services
5 Development and management of certification
schemes for services
6 Content of a certification scheme for services
Annex A (informative) - Examples of certification
schemes for services
Annex B (informative) - Example of information provided
with an application for service certification
Annex C (informative) - Example of contents of a certification
agreement
Annex D (informative) - Example of information to be
included in certification documentation
Annex E (informative) - Example of contents of a licensing
agreement for the use of a certificate and mark of
conformity
Annex F (informative) - Example of information to be
included in a licence for the use of a certificate
or mark of conformity
Bibliography