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  • PD ISO/IEC TR 90006:2013

    Withdrawn A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

    Information technology. Guidelines for the application of ISO 9001:2008 to IT service management and its integration with ISO/IEC 20000-1:2011

    Available format(s):  Hardcopy, PDF

    Withdrawn date:  02-11-2021

    Language(s):  English

    Published date:  30-11-2013

    Publisher:  British Standards Institution

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    Table of Contents - (Show below) - (Hide below)

    Foreword
    Introduction
    1 Scope
    2 Normative references
    3 Terms and definitions
    4 Abbreviated terms
    5 Introduction to ISO 9001 and ISO/IEC 20000-1
    6 Management system requirements in ISO 9001
      related to ISO/IEC 20000-1
    7 Management system requirements in ISO/IEC 20000-1
      and not in ISO 9001
    Annex A (informative) - Comparison of requirements
            between ISO 9001:2008 and ISO/IEC 20000-1:2011
    Annex B (informative) - Comparison of requirements between
            ISO/IEC 20000-1:2011 and ISO 9001:2008
    Annex C (informative) - Integration of ISO 9001:2008 and
            ISO/IEC 20000-1:2011
    Bibliography

    Abstract - (Show below) - (Hide below)

    Gives guidelines for the application of ISO 9001:2008 to service management for IT services.

    General Product Information - (Show below) - (Hide below)

    Committee IST/60
    Document Type Standard
    Publisher British Standards Institution
    Status Withdrawn

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO/IEC TR 20000-5:2013 Information technology Service management Part 5: Exemplar implementation plan for ISO/IEC 20000-1
    ISO/IEC TR 90005:2008 Systems engineering Guidelines for the application of ISO 9001 to system life cycle processes
    ISO 19011:2011 Guidelines for auditing management systems
    ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
    ISO 10004:2012 Quality management Customer satisfaction Guidelines for monitoring and measuring
    ISO 10008:2013 Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions
    ISO/IEC TR 20000-4:2010 Information technology Service management Part 4: Process reference model
    ISO/IEC 20000-1:2011 Information technology Service management Part 1: Service management system requirements
    ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
    ISO/IEC 20000-2:2012 Information technology Service management Part 2: Guidance on the application of service management systems
    ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
    ISO/IEC 20000-3:2012 Information technology Service management Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
    ISO 9001:2015 Quality management systems — Requirements
    ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
    ISO/IEC 90003:2014 Software engineering Guidelines for the application of ISO 9001:2008 to computer software
    ISO/IEC 27013:2015 Information technology Security techniques Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1
    ISO/IEC 27000:2016 Information technology Security techniques Information security management systems Overview and vocabulary
    ISO/IEC TR 20000-10:2015 Information technology Service management Part 10: Concepts and terminology
    ISO 10007:2017 Quality management — Guidelines for configuration management
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