Skip to content
Please enter a keyword to search

  • CEN/CLC Guide 6:2014

    Current The latest, up-to-date edition.

    Guide for addressing accessibility in standards

    Available format(s): 

    Language(s): 

    Published date:  03-12-2014

    Publisher:  Comite Europeen de Normalisation

    Pure ENs are not available for sale, please purchase a suitable national adoption

    Sorry this product is not available in your region.

    Add To Cart

    Table of Contents - (Show below) - (Hide below)

    European Foreword
    Foreword
    Introduction
    1 Scope
    2 Terms and definitions
    3 Accessibility
    4 Accessibility in the standards development process
    5 How to apply the Guide
    6 Accessibility goals
    7 Human abilities and characteristics
    8 Strategies for addressing user accessibility needs
      and design considerations in standards
    Annex A (informative) - Global trends supporting
            accessibility
    Annex B (informative) - The International Classification
            of Functioning, Disability and Health (ICF) as a
            resource for terminology
    Annex C (informative) - Questions to aid in achieving
            the accessibility goals
    Bibliography

    Abstract - (Show below) - (Hide below)

    ISO/IEC Guide 71:2014 provides guidance to standards developers on addressing accessibility requirements and recommendations in standards that focus, whether directly or indirectly, on systems (i.e. products, services and built environments) used by people. To assist standards developers to define accessibility requirements and recommendations, it presents a summary of current terminology relating to accessibility, issues to consider in support of accessibility in the standards development process, a set of accessibility goals (used to identify user accessibility needs), descriptions of (and design considerations for) human abilities and characteristics, and strategies for addressing user accessibility needs and design considerations in standards.

    General Product Information - (Show below) - (Hide below)

    Committee CEN/CLC/Guides
    Development Note Supersedes UNE 170006. (02/2015)
    Document Type Guide
    Publisher Comite Europeen de Normalisation
    Status Current
    Supersedes

    Standards Referenced By This Book - (Show below) - (Hide below)

    I.S. EN 60335-1:2012 HOUSEHOLD AND SIMILAR ELECTRICAL APPLIANCES - SAFETY - PART 1: GENERAL REQUIREMENTS
    DIN EN 15288-2:2009-05 SWIMMING POOLS - PART 2: SAFETY REQUIREMENTS FOR OPERATION
    BS EN 60335-2-9 : 2003 HOUSEHOLD AND SIMILAR ELECTRICAL APPLIANCES - SAFETY - PART 2-9: PARTICULAR REQUIREMENTS FOR GRILLS, TOASTERS AND SIMILAR PORTABLE COOKING APPLIANCES
    S.R. CEN/TR 614-3:2010 SAFETY OF MACHINERY - PART 3: ERGONOMIC PRINCIPLES FOR THE DESIGN OF MOBILE MACHINERY
    BS EN 15288-1 : 2008 SWIMMING POOLS - PART 1: SAFETY REQUIREMENTS FOR DESIGN
    DIN EN 81-82 E : 2013 SAFETY RULES FOR THE CONSTRUCTION AND INSTALLATION OF LIFTS - EXISTING LIFTS - PART 82: RULES FOR THE IMPROVEMENT OF THE ACCESSIBILITY OF EXISTING LIFTS FOR PERSONS INCLUDING PERSONS WITH DISABILITY
    BS EN 60335-2-52 : 2003 HOUSEHOLD AND SIMILAR ELECTRICAL APPLIANCES - SAFETY - PART 2-52: PARTICULAR REQUIREMENTS FOR ORAL HYGIENE APPLIANCES
    PREN 17161 : DRAFT 2017 DESIGN FOR ALL - ACCESSIBILITY FOLLOWING A DESIGN FOR ALL APPROACH IN PRODUCTS, GOODS AND SERVICES - EXTENDING THE RANGE OF USERS
    11/30192936 DC : 0 BS EN 13724 - POSTAL SERVICES - APERTURES OF PRIVATE LETTER BOXES AND LETTER PLATES - REQUIREMENTS AND TEST METHODS
    07/30166081 DC : 0 BS EN 14012 - POSTAL SERVICES - QUALITY OF SERVICE - COMPLAINTS HANDLING PRINCIPLES
    UNI CEN/TS 15511 : 2008 POSTAL SERVICES - QUALITY OF SERVICE - INFORMATION AVAILABLE ON POSTAL SERVICES
    UNI CEN/TS 15945 : 2011 PACKAGING - EASE OF OPENING - CRITERIA AND TEST METHODS FOR EVALUATING CONSUMER PACKAGING
    CENELEC GUIDE 28 : 2006 ACCESSIBILITY IN INTERFACES IN LOW VOLTAGE ELECTRICAL INSTALLATIONS - A GUIDE FOR STANDARD WRITERS
    17/30360253 DC : 0 BS EN 15288-1 - SWIMMING POOLS - PART 1: SAFETY REQUIREMENTS FOR DESIGN
    EG 202 534 : 1.1.3 HUMAN FACTORS (HF); GUIDELINES FOR REAL-TIME PERSON-TO-PERSON COMMUNICATION SERVICES
    17/30360256 DC : 0 BS EN 15288-2 - SWIMMING POOLS - PART 2: SAFETY REQUIREMENTS FOR OPERATION
    S.R. CEN/TR 16467:2013 PLAYGROUND EQUIPMENT ACCESSIBLE FOR ALL CHILDREN
    17/30366897 DC : 0 BS EN 17161 - DESIGN FOR ALL - ACCESSIBILITY FOLLOWING A DESIGN FOR ALL APPROACH IN PRODUCTS, GOODS AND SERVICES - EXTENDING THE RANGE OF USERS
    TR 101 552 : 1.0.0 GUIDANCE FOR THE APPLICATION OF CONFORMITY ASSESSMENT TO ACCESSIBILITY REQUIREMENTS FOR PUBLIC PROCUREMENT OF ICT PRODUCTS AND SERVICES IN EUROPE
    I.S. 373:2013 UNIVERSAL DESIGN FOR CUSTOMER ENGAGEMENT IN TOURISM SERVICES
    I.S. EN 14012:2008 POSTAL SERVICES - QUALITY OF SERVICE - COMPLAINTS HANDLING PRINCIPLES
    EN 60335-1:2012/A13:2017 HOUSEHOLD AND SIMILAR ELECTRICAL APPLIANCES - SAFETY - PART 1: GENERAL REQUIREMENTS (IEC 60335-1:2010, MODIFIED)
    EN 81-70:2018 Safety rules for the construction and installation of lifts - Particular applications for passenger and goods passenger lift - Part 70: Accessibility to lifts for persons including persons with disability
    BS EN 614-1 : 2006 SAFETY OF MACHINERY - ERGONOMIC DESIGN PRINCIPLES - PART 1: TERMINOLOGY AND GENERAL PRINCIPLES
    EN 81-82:2013 Safety rules for the construction and installation of lifts - Existing lifts - Part 82: Rules for the improvement of the accessibility of existing lifts for persons including persons with disability
    BS 0:2016 A STANDARD FOR STANDARDS - PRINCIPLES OF STANDARDIZATION
    CEN/TS 16819:2015 Postal services - Parcel boxes for end use - Technical features
    EN 12182:2012 Assistive products for persons with disability - General requirements and test methods
    BS 9999:2008 Code of practice for fire safety in the design, management and use of buildings
    CEN/TR 16467:2013 Playground equipment accessible for all children
    BS EN 15288-2:2008 Swimming pools Safety requirements for operation
    CEN Guide 15:2012 Guidance document for the development of service standards
    09/30207010 DC : 0 BS EN 60335-2-6:2003/PRAB - HOUSEHOLD AND SIMILAR ELECTRICAL APPLIANCES - SAFETY - PART 2-6: PARTICULAR REQUIREMENTS FOR STATIONARY COOKING RANGES, HOBS, OVENS AND SIMILAR APPLIANCES
    I.S. EN 81-82:2013 SAFETY RULES FOR THE CONSTRUCTION AND INSTALLATION OF LIFTS - EXISTING LIFTS - PART 82: RULES FOR THE IMPROVEMENT OF THE ACCESSIBILITY OF EXISTING LIFTS FOR PERSONS INCLUDING PERSONS WITH DISABILITY
    12/30256406 DC : 0 BS EN 81-82 - SAFETY RULES FOR THE CONSTRUCTION AND INSTALLATION OF LIFTS - EXISTING LIFTS - PART 82: RULES FOR THE IMPROVEMENT OF THE ACCESSIBILITY OF EXISTING LIFTS FOR PERSONS INCLUDING PERSONS WITH DISABILITY
    PD ISO/IEC GUIDE 37:2012 Instructions for use of products by consumers
    05/30139205 DC : 0 EN 15288-2 - SWIMMING POOLS - PART 2: SAFETY REQUIREMENTS FOR OPERATION
    S.R. CEN TS 81-82:2008 SAFETY RULES FOR THE CONSTRUCTION AND INSTALLATION OF LIFTS - EXISTING LIFTS - PART 82: IMPROVEMENT OF THE ACCESSIBILITY OF EXISTING LIFTS FOR PERSONS INCLUDING PERSONS WITH DISABILITY
    BS 8878:2010 Web accessibility. Code of practice
    12/30267153 DC : 0 BS EN 60335-2-9:2003/FPRAD - HOUSEHOLD AND SIMILAR ELECTRICAL APPLIANCES - SAFETY - PART 2-9: PARTICULAR REQUIREMENTS FOR GRILLS, TOASTERS AND SIMILAR PORTABLE COOKING APPLIANCES
    PD CEN/TR 16467:2013 Playground equipment accessible for all children
    UNI EN 81-82 : 2013 SAFETY RULES FOR THE CONSTRUCTION AND INSTALLATION OF LIFTS - EXISTING LIFTS - PART 82: RULES FOR THE IMPROVEMENT OF THE ACCESSIBILITY OF EXISTING LIFTS FOR PERSONS INCLUDING PERSONS WITH DISABILITY
    SR 002 180 : 1.1.1 REQUIREMENTS FOR COMMUNICATION OF CITIZENS WITH AUTHORITIES/ORGANIZATIONS IN CASE OF DISTRESS (EMERGENCY CALL HANDLING)
    PREN 81-70 : DRAFT 2015 SAFETY RULES FOR THE CONSTRUCTION AND INSTALLATIONS OF LIFTS - PARTICULAR APPLICATIONS FOR PASSENGER AND GOOD PASSENGERS LIFTS - PART 70: ACCESSIBILITY TO LIFTS FOR PERSONS INCLUDING PERSONS WITH DISABILITY
    S.R. CWA 16266:2011 CURRICULUM FOR TRAINING ICT PROFESSIONALS IN UNIVERSAL DESIGN
    I.S. EN 60335-2-9:2003 HOUSEHOLD AND SIMILAR ELECTRICAL APPLIANCES - SAFETY - PART 2-9: PARTICULAR REQUIREMENTS FOR GRILLS, TOASTERS AND SIMILAR PORTABLE COOKING APPLIANCES (IEC 60335-2-9:2002 (MOD))
    S.R. CEN/CLC/ETSI/TR 101 552:2014 GUIDANCE FOR THE APPLICATION OF CONFORMITY ASSESSMENT TO ACCESSIBILITY REQUIREMENTS FOR PUBLIC PROCUREMENT OF ICT PRODUCTS AND SERVICES IN EUROPE
    UNE-EN 15288-1:2009 Swimming pools - Part 1: Safety requirements for design
    UNI CEN/TS 81-82 : 2008 SAFETY RULES FOR THE CONSTRUCTION AND INSTALLATION OF LIFTS - EXISTING LIFTS - PART 82: IMPROVEMENT OF THE ACCESSIBILITY OF EXISTING LIFTS FOR PERSONS INCLUDING PERSONS WITH DISABILITY
    EN 60335-2-52 : 2003 AMD 11/COR 12 HOUSEHOLD AND SIMILAR ELECTRICAL APPLIANCES - SAFETY - PART 2-52: PARTICULAR REQUIREMENTS FOR ORAL HYGIENE APPLIANCES (IEC 60335-2-52:2002)
    EN 60335-2-9:2003/A13:2010/AC:2012 Household and similar electrical appliances - Safety - Part 2-9: Particular requirements for grills, toasters and similar portable cooking appliances
    EN 13724:2013/AC:2016 POSTAL SERVICES - APERTURES OF PRIVATE LETTER BOXES AND LETTER PLATES - REQUIREMENTS AND TEST METHODS
    DIN EN 12182:2012-07 Assistive products for persons with disability - General requirements and test methods
    UNE-EN 13724:2013 Postal services - Apertures of private letter boxes and letter plates - Requirements and test methods
    I.S. EN 13724:2013 POSTAL SERVICES - APERTURES OF PRIVATE LETTER BOXES AND LETTER PLATES - REQUIREMENTS AND TEST METHODS
    I.S. EN 614-1:2006 SAFETY OF MACHINERY - ERGONOMIC DESIGN PRINCIPLES - PART 1: TERMINOLOGY AND GENERAL PRINCIPLES
    I.S. EN 12182:2012 ASSISTIVE PRODUCTS FOR PERSONS WITH DISABILITY - GENERAL REQUIREMENTS AND TEST METHODS
    DIN EN 81-82:2013-12 Safety rules for the construction and installation of lifts - Existing lifts - Part 82: Rules for the improvement of the accessibility of existing lifts for persons including persons with disability
    DIN EN ISO 24501:2011-04 Ergonomics - Accessible design - Sound pressure levels of auditory signals for consumer products (ISO 24501:2010)
    ISO/IEC Guide 37:2012 Instructions for use of products by consumers
    PD CEN/TS 16819:2015 Postal services. Parcel boxes for end use. Technical features
    I.S. EN 81-70:2003 SAFETY RULES FOR THE CONSTRUCTION AND INSTALLATION OF LIFTS - PARTICULAR APPLICATIONS FOR PASSENGER AND GOODS PASSENGER LIFT - PART 70: ACCESSIBILITY TO LIFTS FOR PERSONS INCLUDING PERSONS WITH DISABILITY
    09/30201444 DC : 0 BS EN 15945 - PACKAGING - EASE OF OPENING - CRITERIA AND TEST METHOD FOR EVALUATING CONSUMER PACKAGING
    I.S. EN 15288-1:2008 SWIMMING POOLS - PART 1: SAFETY REQUIREMENTS FOR DESIGN
    BS EN 60335-1 : 2012 HOUSEHOLD AND SIMILAR ELECTRICAL APPLIANCES - SAFETY - PART 1: GENERAL REQUIREMENTS (IEC 60335-1:2010, MODIFIED)
    TR 102 612 : 1.1.1 HUMAN FACTORS (HF); EUROPEAN ACCESSIBILITY REQUIREMENTS FOR PUBLIC PROCUREMENT OF PRODUCTS AND SERVICES IN THE ICT DOMAIN (EUROPEAN COMMISSION MANDATE M 376, PHASE 1)
    UNE-EN 60335-2-9:2004 Household and similar electrical appliances - Safety -- Part 2-9: Particular requirements for grills, toasters and similar portable cooking appliances
    EN 15288-1:2008+A1:2010 Swimming pools - Part 1: Safety requirements for design
    UNI EN 614-1 : 2009 SAFETY OF MACHINERY - ERGONOMIC DESIGN PRINCIPLES - PART 1: TERMINOLOGY AND GENERAL PRINCIPLES
    UNI EN 13724 : 2013 POSTAL SERVICES - APERTURES OF PRIVATE LETTER BOXES AND LETTER PLATES - REQUIREMENTS AND TEST METHODS
    UNI EN 14012 : 2009 POSTAL SERVICES - QUALITY OF SERVICE - COMPLAINTS HANDLING PRINCIPLES
    UNI EN 12182 : 2012 ASSISTIVE PRODUCTS FOR PERSONS WITH DISABILITY - GENERAL REQUIREMENTS AND TEST METHODS
    10/30216768 DC : 0 BS EN 60335-2-25: 2002/P - HOUSEHOLD AND SIMILAR ELECTRICAL APPLIANCES - SAFETY - PART 2-25: PARTICULAR REQUIREMENTS FOR MICROWAVE OVENS, INCLUDING COMBINATION MICROWAVE OVENS
    UNI EN 15288-1 : 2010 SWIMMING POOLS - PART 1: SAFETY REQUIREMENTS FOR DESIGN
    BS EN 81-82:2013 Safety rules for the construction and installation of lifts. Existing lifts Rules for the improvement of the accessibility of existing lifts for persons including persons with disability
    08/30180387 DC : 0 BS 8878 - WEB ACCESSIBILITY - BUILDING ACCESSIBLE EXPERIENCES FOR DISABLED PEOPLE - CODE OF PRACTICE
    16/30314117 DC : 0 BS 9999 - FIRE SAFETY IN THE DESIGN, MANAGEMENT AND USE OF BUILDINGS - CODE OF PRACTICE
    I.S. EN 15288-2:2008 SWIMMING POOLS - PART 2: SAFETY REQUIREMENTS FOR OPERATION
    SWIFT 9:2012 UNIVERSAL DESIGN FOR ENERGY SUPPLIERS
    PREN 13724 : DRAFT 2011 POSTAL SERVICES - APERTURES OF PRIVATE LETTER BOXES AND LETTER PLATES - REQUIREMENTS AND TEST METHODS
    EN 15288-2:2008 Swimming pools - Part 2: Safety requirements for operation
    S.R. CEN TS 15945:2011 PACKAGING - EASE OF OPENING - CRITERIA AND TEST METHODS FOR EVALUATING CONSUMER PACKAGING
    DIN EN 13724:2013-07 POSTAL SERVICES - APERTURES OF PRIVATE LETTER BOXES AND LETTER PLATES - REQUIREMENTS AND TEST METHODS
    BS EN 14012:2008 Postal services. Quality of service. Complaints handling principles
    BS EN 12182:2012 Assistive products for persons with disability. General requirements and test methods
    EN 614-1:2006+A1:2009 Safety of machinery - Ergonomic design principles - Part 1: Terminology and general principles
    EN 14012:2008 Postal services - Quality of service - Complaints handling principles
    UNE-CEN/TS 15945:2012 EX Packaging - Ease of opening - Criteria and test methods for evaluating consumer packaging
    UNE-EN 81-82:2014 Safety rules for the construction and installation of lifts - Existing lifts - Part 82: Rules for the improvement of the accessibility of existing lifts for persons including persons with disability
    CEN/CLC Guide 11:2012 Product information relevant to consumers - Guidelines for standard developers
    BS 9999:2017 Fire safety in the design, management and use of buildings. Code of practice
    DD CEN/TS 15945:2011 Packaging. Ease of opening. Criteria and test methods for evaluating consumer packaging
    PD CEN/TR 614-3:2010 Safety of machinery Ergonomic principles for the design of mobile machinery
    12/30256360 DC : 0 PD CEN/TR 16467 - PLAYGROUND EQUIPMENT ACCESSIBLE FOR ALL CHILDREN
    10/30217043 DC : 0 BS EN 60335-2-9:2003/PRA - HOUSEHOLD AND SIMILAR ELECTRICAL APPLIANCES - SAFETY - PART 2-9: PARTICULAR REQUIREMENTS FOR GRILLS, TOASTERS AND SIMILAR PORTABLE COOKING APPLIANCES
    DD CEN/TS 81-82:2008 Safety rules for the construction and installation of lifts. Existing lifts Improvement of the accessibility of existing lifts for persons including persons with disability
    15/30329074 DC : 0 BS EN 81-70 - SAFETY RULES FOR THE CONSTRUCTION AND INSTALLATIONS OF LIFTS - PARTICULAR APPLICATIONS FOR PASSENGER AND GOOD PASSENGERS LIFTS - PART 70: ACCESSIBILITY TO LIFTS FOR PERSONS INCLUDING PERSONS WITH DISABILITY
    TS 102 511 : 1.1.1 HUMAN FACTORS (HF); AT COMMANDS FOR ASSISTIVE MOBILE DEVICE INTERFACES
    S.R. CEN/TS 16819:2015 POSTAL SERVICES - PARCEL BOXES FOR END USE - TECHNICAL FEATURES
    TR 102 068 : 1.1.3 HUMAN FACTORS (HF); REQUIREMENTS FOR ASSISTIVE TECHNOLOGY DEVICES IN ICT
    DIN EN 614-1:2009-06 SAFETY OF MACHINERY - ERGONOMIC DESIGN PRINCIPLES - PART 1: TERMINOLOGY AND GENERAL PRINCIPLES
    BS EN 13724:2013 Postal services. Apertures of private letter boxes and letter plates. Requirements and test methods
    15/30273313 DC : 0 BS EN ISO 11608-7 - NEEDLE-BASED INJECTION SYSTEMS FOR MEDICAL USE - REQUIREMENTS AND TEST METHODS - PART 7: ACCESSIBILITY FOR PERSONS WITH VISUAL IMPAIRMENT
    CEN/TR 614-3:2010 Safety of machinery - Part 3: Ergonomic principles for the design of mobile machinery
    CEN/TS 81-82:2008 Safety rules for the construction and installation of lifts - Existing lifts - Part 82: Improvement of the accessibility of existing lifts for persons including persons with disability
    CEN/TS 15945:2011 Packaging - Ease of opening - Criteria and test methods for evaluating consumer packaging

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO/IEC Guide 76:2008 Development of service standards Recommendations for addressing consumer issues
    IEC TR 62678:2010 Audio, video and multimedia systems and equipment activities and considerations related to accessibility and usability
    ISO 9241-11:1998 Ergonomic requirements for office work with visual display terminals (VDTs) Part 11: Guidance on usability
    ISO 9241-171:2008 Ergonomics of human-system interaction — Part 171: Guidance on software accessibility
    ISO 9241-110:2006 Ergonomics of human-system interaction Part 110: Dialogue principles
    ISO 21542:2011 Building construction Accessibility and usability of the built environment
    ISO/TR 9241-100:2010 Ergonomics of human-system interaction — Part 100: Introduction to standards related to software ergonomics
    EN 301 549 : 1.1.2 ACCESSIBILITY REQUIREMENTS SUITABLE FOR PUBLIC PROCUREMENT OF ICT PRODUCTS AND SERVICES IN EUROPE
    ISO 9241-210:2010 Ergonomics of human-system interaction Part 210: Human-centred design for interactive systems
    ISO 26000:2010 Guidance on social responsibility
    ISO/IEC Guide 41:2003 Packaging Recommendations for addressing consumer needs
    ISO/IEC 29136:2012 Information technology User interfaces Accessibility of personal computer hardware
    ISO/IEC 40500:2012 Information technology W3C Web Content Accessibility Guidelines (WCAG) 2.0
    ISO Guide 82:2014 Guidelines for addressing sustainability in standards
    ISO 26800:2011 Ergonomics — General approach, principles and concepts
    ISO/IEC Guide 51:2014 Safety aspects Guidelines for their inclusion in standards
    ISO/IEC Guide 50:2014 Safety aspects — Guidelines for child safety in standards and other specifications
    ISO/IEC Guide 37:2012 Instructions for use of products by consumers
    ISO 14915-1:2002 Software ergonomics for multimedia user interfaces Part 1: Design principles and framework
    ISO/IEC Guide 59:1994 Code of good practice for standardization
    ISO/IEC TR 29138-1:2009 Information technology Accessibility considerations for people with disabilities Part 1: User needs summary
    ISO/IEC 25062:2006 Software engineering Software product Quality Requirements and Evaluation (SQuaRE) Common Industry Format (CIF) for usability test reports
    ISO/IEC Guide 2:2004 Standardization and related activities General vocabulary
    ISO/TR 22411:2008 Ergonomics data and guidelines for the application of ISO/IEC Guide 71 to products and services to address the needs of older persons and persons with disabilities
    ISO 9999:2016 Assistive products for persons with disability Classification and terminology
    ISO 20282-1:2006 Ease of operation of everyday products Part 1: Design requirements for context of use and user characteristics
    View more information

    • Access your standards online with a subscription

      Features

      • Simple online access to standards, technical information and regulations
      • Critical updates of standards and customisable alerts and notifications
      • Multi - user online standards collection: secure, flexibile and cost effective