Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Managing for the sustained success of an organization
5 Strategy and policy
6 Resource management
7 Process management
8 Monitoring, measurement, analysis and review
9 Improvement, innovation and learning
Annex A (informative) - Self-assessment tool
Annex B (informative) - Quality management principles
Annex C (informative) - Correspondence between ISO 9004:2009
and ISO 9001:2008
Bibliography