Skip to content
Please enter a keyword to search

  • CSA ISO/IEC TR 20000-5 : 2015

    View superseded by
    Superseded A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
    View superseded by

    INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 5: EXEMPLAR IMPLEMENTATION PLAN FOR ISO/IEC 20000-1

    Available format(s):  Hardcopy, PDF

    Superseded date:  07-02-2020

    Language(s):  English

    Published date:  01-01-2015

    Publisher:  Canadian Standards Association

    Add To Cart

    Table of Contents - (Show below) - (Hide below)

    Foreword
    Introduction
    1 Scope
    2 Normative references
    3 Terms and definitions
    4 Benefits of a phased approach
    5 Approach
    6 Overview of implementation phases
    7 Taxonomy of each phase
    8 Post-implementation
    Annex A (informative) - Project initiation and business
            case development
    Annex B (informative) - Three phases of the implementation
            project
    Annex C (informative) - Developing policies
    Annex D (informative) - Documentation management
    Annex E (informative) - Templates
    Bibliography

    Abstract - (Show below) - (Hide below)

    Specifies guidance for an approach to implement an SMS that can fulfil the requirements specified in ISO/IEC 20000-1:2011.

    General Product Information - (Show below) - (Hide below)

    Document Type Standard
    Publisher Canadian Standards Association
    Status Superseded
    Superseded By

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO/IEC 17000:2004 Conformity assessment Vocabulary and general principles
    ISO 19011:2011 Guidelines for auditing management systems
    ISO/IEC 17050-1:2004 Conformity assessment Supplier's declaration of conformity Part 1: General requirements
    ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
    ISO/IEC 15504-5:2012 Information technology Process assessment Part 5: An exemplar software life cycle process assessment model
    ISO/IEC 17021:2011 Conformity assessment Requirements for bodies providing audit and certification of management systems
    ISO/IEC 15504-4:2004 Information technology Process assessment Part 4: Guidance on use for process improvement and process capability determination
    ISO/IEC 27002:2013 Information technology Security techniques Code of practice for information security controls
    ISO/IEC 17011:2004 Conformity assessment General requirements for accreditation bodies accrediting conformity assessment bodies
    ISO/IEC TR 20000-4:2010 Information technology Service management Part 4: Process reference model
    ISO/IEC 15504-2:2003 Information technology Process assessment Part 2: Performing an assessment
    ISO/IEC 20000-1:2011 Information technology Service management Part 1: Service management system requirements
    ISO/IEC 20000-2:2012 Information technology Service management Part 2: Guidance on the application of service management systems
    ISO/IEC 20000-3:2012 Information technology Service management Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
    ISO/IEC 17050-2:2004 Conformity assessment Supplier's declaration of conformity Part 2: Supporting documentation
    ISO 9001:2015 Quality management systems — Requirements
    ISO/IEC TS 15504-8:2012 Information technology Process assessment Part 8: An exemplar process assessment model for IT service management
    ISO/IEC 27013:2015 Information technology Security techniques Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1
    View more information

    • Access your standards online with a subscription

      Features

      • Simple online access to standards, technical information and regulations
      • Critical updates of standards and customisable alerts and notifications
      • Multi - user online standards collection: secure, flexibile and cost effective