Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Principles for certification bodies
4.1 General
4.2 Impartiality
4.3 Competence
4.4 Responsibility
4.5 Openness
4.6 Confidentiality
4.7 Resolution of complaints
5 General requirements
5.1 Legal and contractual matters
5.2 Management of impartiality
5.3 Liability and financing
6 Structural requirements
6.1 Organizational structure and top management
6.2 Committee for safeguarding impartiality
7 Resource requirements
7.1 Competence of management and personnel
7.2 Personnel involved in the certification activities
7.3 Use of external auditors and external technical
experts
7.4 Personnel records
7.5 Outsourcing
7.6 Auditor Training
7.7 Examinations
8 Information requirements
8.1 Publicly accessible information
8.2 Certification documents
8.3 Directory of certified clients
8.4 Reference to certification and use of marks
8.5 Confidentiality
8.6 Information exchange between a certification body and
its clients
9 Process requirements
9.1 General requirements applicable to any audit
9.2 Initial audit and certification
9.3 Surveillance activities
9.4 Recertification
9.5 Special audits
9.6 Suspending, withdrawing or reducing scope of
certification
9.7 Appeals
9.8 Complaints
9.9 Records on applicants and clients
10 Management system requirements for certification bodies
10.1 Option 1 - Management system requirements in accordance
with ISO 9001
10.2 Option 2 - General management system requirements
Annex A (informative) Guide for process to determine auditor
time
Annex B (normative) Criteria for auditing organizations
with multiple sites
Annex C (informative) Auditor Training
Annex D (informative) Auditor training requirements
Bibliography