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POSTAL SERVICES - QUALITY OF SERVICE - MEASUREMENT OF THE TRANSIT TIME OF END-TO-END SERVICES FOR SINGLE PIECE PRIORITY MAIL AND FIRST CLASS MAIL
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Available format(s): Hardcopy, PDF
Superseded date: 28-10-2020
Language(s): English, German
Published date: 01-01-2013
Publisher: German Institute for Standardisation (Deutsches Institut für Normung)
National forewordNational Annex NA (informative) - BibliographyForeword0 Introduction1 Scope2 Normative references3 Terms and definitions4 Symbols and abbreviations5 Transit time as a Quality-of-Service indicator6 Methodology7 Report8 Quality control and auditing9 The annexesAnnex A (normative) - Accuracy calculation . Annex B (normative) - Transit Time Calculation RuleAnnex C (normative) - Quality control and auditingAnnex D (normative) - Relaxation related to flows with small real mail volumesAnnex E (informative) - Purpose of postal Quality of Service standardsAnnex F (informative) - Considerations before implementing EN 13850Annex G (informative) - Design basisAnnex H (informative) - Implementing EN 13850Annex I (informative) - Application of the accuracy calculationAnnex J (informative) - Changes to the 2007 version of EN 13850
Defines methods for measuring the end-to-end transit time of domestic and cross-border Single Piece Priority Mail (SPPM), collected, processed and delivered by postal service operators.
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