FOREWORD
INTRODUCTION
1 Scope
2 Normative references
4 RCA - Overview
5 The RCA process
6 Selection of techniques for analysing causes
Annex A (informative) - Summary and criteria
of commonly used RCA techniques
Annex B (informative) - RCA models
Annex C (informative) - Detailed description of
RCA techniques
Annex D (informative) - Useful tools to assist root
cause analysis (RCA)
Annex E (informative) - Analysis of human performance
Bibliography
Annex ZA (normative) - Normative references
to international publications with their
corresponding European publications