Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Benefits of records management
5 Regulatory environment
6 Policy and responsibilities
6.1 General
6.2 Policy
6.3 Responsibilities
7 Records management requirements
7.1 Principles of records management programmes
7.2 Characteristics of a record
7.2.1 General
7.2.2 Authenticity
7.2.3 Reliability
7.2.4 Integrity
7.2.5 Useability
8 Design and implementation of a records system
8.1 General
8.2 Records systems characteristics
8.2.1 Introduction
8.2.2 Reliability
8.2.3 Integrity
8.2.4 Compliance
8.2.5 Comprehensiveness
8.2.6 Systematic
8.3 Designing and implementing records systems
8.3.1 General
8.3.2 Documenting records transactions
8.3.3 Physical storage medium and protection
8.3.4 Distributed management
8.3.5 Conversion and migration
8.3.6 Access, retrieval and use
8.3.7 Retention and disposition
8.4 Design and implementation methodology
8.5 Discontinuing records systems
9 Records management processes and controls
9.1 Determining documents to be captured into a records
system
9.2 Determining how long to retain records
9.3 Records capture
9.4 Registration
9.5 Classification
9.5.1 Classification of business activities
9.5.2 Classification systems
9.5.3 Vocabulary controls
9.5.4 Indexing
9.5.5 Allocation of numbers and codes
9.6 Storage and handling
9.7 Access
9.8 Tracking
9.8.1 General
9.8.2 Action tracking
9.8.3 Location tracking
9.9 Implementation disposition
9.10 Documenting records management processes
10 Monitoring and auditing
11 Training
Index