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  • IEC 61968-8:2015

    Current The latest, up-to-date edition.

    Application integration at electric utilities - System interfaces for distribution management - Part 8: Interfaces for customer operations

    Available format(s):  Hardcopy, PDF, PDF 3 Users, PDF 5 Users, PDF 9 Users

    Language(s):  English, English - French

    Published date:  27-05-2015

    Publisher:  International Electrotechnical Committee

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    Table of Contents - (Show below) - (Hide below)

    FOREWORD
    1 Scope
    2 Normative references
    3 Terms, definitions and abbreviations
    4 Reference and information models
    5 Customer support message types
    Annex A (normative) - XML schemas for message payloads
    Bibliography

    Abstract - (Show below) - (Hide below)

    IEC 61968-8:2015 specifies the information content of a set of message types that can be used to support many of the business functions related to customer support. Typical uses of the message types include service request, customer agreement, and trouble management. The purpose is to define a standard for the integration of customer support (CS), which would include customer service, trouble management and point of sale related components integrated with other systems and business functions within the scope of IEC 61968. The scope of this standard is the exchange of information between a customer support system and other systems within the utility enterprise.

    General Product Information - (Show below) - (Hide below)

    Committee TC 57
    Development Note Stability date: 2018. (05/2015) A Bilingual edition has been published on 09/08/2016. (08/2016)
    Document Type Standard
    Publisher International Electrotechnical Committee
    Status Current

    Standards Referenced By This Book - (Show below) - (Hide below)

    16/30336103 DC : 0 BS EN 61968-3 ED 2.0 - APPLICATION INTEGRATION AT ELECTRIC UTILITIES - SYSTEM INTERFACES FOR DISTRIBUTION MANAGEMENT - PART 3: INTERFACE FOR NETWORK OPERATIONS
    BS EN 61968-1:2013 Application integration at electric utilities. System interfaces for distribution management Interface architecture and general recommendations
    EN 61968-11:2013 Application integration at electric utilities - System interfaces for distribution management - Part 11: Common information model (CIM) extensions for distribution
    CEI EN 61968-11 : 2013 APPLICATION INTEGRATION AT ELECTRIC UTILITIES - SYSTEM INTERFACES FOR DISTRIBUTION MANAGEMENT - PART 11: COMMON INFORMATION MODEL (CIM) EXTENSIONS FOR DISTRIBUTION
    IEC 61968-3:2017 Application integration at electric utilities - System interfaces for distribution management - Part 3: Interface for network operations
    I.S. EN IEC 61968-3:2018 APPLICATION INTEGRATION AT ELECTRIC UTILITIES - SYSTEM INTERFACES FOR DISTRIBUTION MANAGEMENT - PART 3: INTERFACE FOR NETWORK OPERATIONS
    CEI EN 61968-1 : 2013 APPLICATION INTEGRATION AT ELECTRIC UTILITIES - SYSTEM INTERFACES FOR DISTRIBUTION MANAGEMENT - PART 1: INTERFACE ARCHITECTURE AND GENERAL REQUIREMENTS
    EN IEC 61968-3:2018 Application integration at electric utilities - System interfaces for distribution management - Part 3: Interface for network operations
    EN 61968-1:2013 Application integration at electric utilities - System interfaces for distribution management - Part 1: Interface architecture and general recommendations
    IEC TS 62056-6-9:2016 Electricity metering data exchange - The DLMS/COSEM suite - Part 6-9: Mapping between the Common Information Model message profiles (IEC 61968-9) and DLMS/COSEM (IEC 62056) data models and protocols
    BS EN 61968-11:2013 Application integration at electric utilities. System interfaces for distribution management Common information model (CIM) extensions for distribution
    PD IEC/TS 62056-6-9:2016 Electricity metering data exchange. The DLMS/COSEM suite Mapping between the Common Information Model message profiles (IEC 61968-9) and DLMS/COSEM (IEC 62056) data models and protocols
    I.S. EN 61968-11:2013 APPLICATION INTEGRATION AT ELECTRIC UTILITIES - SYSTEM INTERFACES FOR DISTRIBUTION MANAGEMENT - PART 11: COMMON INFORMATION MODEL (CIM) EXTENSIONS FOR DISTRIBUTION (IEC 61968-11:2013 (EQV))
    I.S. EN 61968-1:2013 APPLICATION INTEGRATION AT ELECTRIC UTILITIES - SYSTEM INTERFACES FOR DISTRIBUTION MANAGEMENT - PART 1: INTERFACE ARCHITECTURE AND GENERAL RECOMMENDATIONS (IEC 61968-1:2012 (EQV))
    IEC 61968-1:2012 Application integration at electric utilities - System interfaces for distribution management - Part 1: Interface architecture and general recommendations
    IEC 61968-11:2013 Application integration at electric utilities - System interfaces for distribution management - Part 11: Common information model (CIM) extensions for distribution

    Standards Referencing This Book - (Show below) - (Hide below)

    IEC TS 61968-2:2011 Application integration at electric utilities - System interfaces for distribution management - Part 2: Glossary
    IEC 61970-301:2016 Energy management system application program interface (EMS-API) - Part 301: Common information model (CIM) base
    IEC 61968-6:2015 Application integration at electric utilities - System interfaces for distribution management - Part 6: Interfaces for maintenance and construction
    IEC 61968-11:2013 Application integration at electric utilities - System interfaces for distribution management - Part 11: Common information model (CIM) extensions for distribution
    IEC 60050-300:2001 International Electrotechnical Vocabulary (IEV) - Part 300: Electrical and electronic measurements and measuring instruments - Part 311: General terms relating to measurements - Part 312: General terms relating to electrical measurements - Part 313: Types of electrical measuring instruments - Part 314: Specific terms according to the type of instrument
    IEC 61968-1:2012 Application integration at electric utilities - System interfaces for distribution management - Part 1: Interface architecture and general recommendations
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