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  • ISO 9004:2018

    Current The latest, up-to-date edition.

    Quality management — Quality of an organization — Guidance to achieve sustained success

    Available format(s):  Hardcopy, PDF, PDF 3 Users, PDF 5 Users, PDF 9 Users

    Language(s):  English, French, Spanish, Castilian

    Published date:  03-04-2018

    Publisher:  International Organization for Standardization

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    Abstract - (Show below) - (Hide below)

    ISO 9004:2018 gives guidelines for enhancing an organization's ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO 9000:2015.

    ISO 9004:2018 provides a self-assessment tool to review the extent to which the organization has adopted the concepts in this document.

    ISO 9004:2018 is applicable to any organization, regardless of its size, type and activity.

    General Product Information - (Show below) - (Hide below)

    Committee ISO/TC 176/SC 2
    Development Note Supersedes ISO 9004-1. (11/2000) Supersedes ISO/FDIS 9004. (04/2018)
    Document Type Standard
    Publisher International Organization for Standardization
    Status Current
    Supersedes

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO 10001:2007 Quality management Customer satisfaction Guidelines for codes of conduct for organizations
    ISO 19011:2011 Guidelines for auditing management systems
    ISO/IEC/IEEE 24748-5:2017 Systems and software engineering — Life cycle management — Part 5: Software development planning
    ISO 10015:1999 Quality management Guidelines for training
    ISO/TR 14047:2012 Environmental management Life cycle assessment Illustrative examples on how to apply ISO 14044 to impact assessment situations
    ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
    ISO/TR 14049:2012 Environmental management Life cycle assessment Illustrative examples on how to apply ISO 14044 to goal and scope definition and inventory analysis
    ISO 22000:2005 Food safety management systems Requirements for any organization in the food chain
    ISO 31000:2009 Risk management Principles and guidelines
    IEC 61160:2005 Design review
    ISO 22301:2012 Societal security Business continuity management systems Requirements
    ISO 26000:2010 Guidance on social responsibility
    ISO 10019:2005 Guidelines for the selection of quality management system consultants and use of their services
    ISO 10004:2012 Quality management Customer satisfaction Guidelines for monitoring and measuring
    ISO 10014:2006 Quality management Guidelines for realizing financial and economic benefits
    ISO 50001:2011 Energy management systems Requirements with guidance for use
    ISO/IEC 27002:2013 Information technology Security techniques Code of practice for information security controls
    ISO 10005:2005 Quality management systems Guidelines for quality plans
    ISO 10008:2013 Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions
    ISO 10003:2007 Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
    ISO 19600:2014 Compliance management systems Guidelines
    ISO 22316:2017 Security and resilience — Organizational resilience — Principles and attributes
    ISO 39001:2012 Road traffic safety (RTS) management systems — Requirements with guidance for use
    AS ISO 55002:2019 Asset management - Management systems - Guidelines for the application of ISO 55001
    ISO 10006:2003 Quality management systems Guidelines for quality management in projects
    ISO 37001:2016 Anti-bribery management systems — Requirements with guidance for use
    ISO 14044:2006 Environmental management Life cycle assessment Requirements and guidelines
    ISO 10018:2012 Quality management Guidelines on people involvement and competence
    ISO/TR 14062:2002 Environmental management Integrating environmental aspects into product design and development
    ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
    ISO/TR 10013:2001 Guidelines for quality management system documentation
    IEC 60300-1:2014 Dependability management - Part 1: Guidance for management and application
    ISO 14001:2015 Environmental management systems — Requirements with guidance for use
    ISO 10012:2003 Measurement management systems — Requirements for measurement processes and measuring equipment
    ISO 9001:2015 Quality management systems — Requirements
    ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
    ISO/TS 14048:2002 Environmental management — Life cycle assessment — Data documentation format
    SA HB 13485:2020 AS ISO 13485:2017 - Medical devices - A practical guide
    ISO/IEC 27000:2016 Information technology Security techniques Information security management systems Overview and vocabulary
    ISO 10007:2017 Quality management — Guidelines for configuration management
    ISO 14040:2006 Environmental management Life cycle assessment Principles and framework
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