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  • ISO/IEC Guide 37:2012

    Withdrawn A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

    Instructions for use of products by consumers

    Available format(s):  Hardcopy, PDF, PDF 3 Users, PDF 5 Users, PDF 9 Users

    Withdrawn date:  13-09-2022

    Language(s):  French, English

    Published date:  04-12-2012

    Publisher:  International Organization for Standardization

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    Abstract - (Show below) - (Hide below)

    ISO/IEC Guide 37:2012 establishes principles and gives recommendations on the design and formulation of instructions for use of products by consumers.

    ISO/IEC Guide 37:2012 is intended to be used by the following:

    • committees preparing standards for consumer products;
    • product designers, manufacturers, technical writers or other people engaged in the work of conceiving and drafting such instructions;
    • importers, regulators, inspection bodies and researchers.

    The principles and detailed recommendations in ISO/IEC Guide 37:2012 are intended to be applied in combination with the specific requirements on instructions for use specified in standards for particular products or groups of products. Some model formats and wordings are suggested for inclusion in standards.

    ISO/IEC Guide 37:2012 contains some practical recommendations and a proposed methodology for assessment, in order to help establish common criteria for the assessment of the quality of instructions for use.

    Annexes A and B provide checklists to help principal target groups using ISO/IEC Guide 37:2012.

    General Product Information - (Show below) - (Hide below)

    Document Type Guide
    Publisher International Organization for Standardization
    Status Withdrawn
    Supersedes

    Standards Referenced By This Book - (Show below) - (Hide below)

    ISO/IEC Guide 71:2014 Guide for addressing accessibility in standards
    CEI EN 61310-2 : 2008 SAFETY OF MACHINERY - INDICATION, MARKING AND ACTUATION - PART 2: REQUIREMENTS FOR MARKING
    DIN EN 14931 E : 2006 PRESSURE VESSELS FOR HUMAN OCCUPANCY (PVHO) - MULTI-PLACE PRESSURE CHAMBER SYSTEMS FOR HYPERBARIC THERAPY - PERFORMANCE, SAFETY REQUIREMENTS AND TESTING
    17/30357887 DC : 0 BS ISO 20493 - TRADITIONAL CHINESE MEDICINE - INFRARED MOXIBUSTION-LIKE INSTRUMENT
    99/566215 DC : DRAFT NOV 1999 PREN ISO 14876-1 - PROTECTIVE CLOTHING - BODY ARMOUR - PART 1: GENERAL REQUIREMENTS
    BS EN 82079-1:2012 Preparation of instructions for use. Structuring, content and presentation General principles and detailed requirements
    ISO/IEC Guide 14:2018 Products and related services — Information for consumers
    03/304741 DC : DRAFT APR 2003 IEC 60601-1-6 ED.1 - MEDICAL ELECTRICAL EQUIPMENT - PART 1-6: GENERAL REQUIREMENTS FOR SAFETY - COLLATERAL STANDARD - USABILITY
    BS IEC 62976:2017 Industrial non-destructive testing equipment. Electron linear accelerator
    CSA C22.2 No. 60065 : 2016 AUDIO, VIDEO AND SIMILAR ELECTRONIC APPARATUS - SAFETY REQUIREMENTS
    PD ISO/IEC GUIDE 71:2014 Guide for addressing accessibility in standards
    CSA ISO 10001 : 2008 : R2017 QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR CODES OF CONDUCT FOR ORGANIZATIONS
    CSA ISO 10001:2008 QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR CODES OF CONDUCT FOR ORGANIZATIONS
    CEN Guide 12:2006 Child safety - Guidance for its inclusion in standards
    ISO 8124-1:2018 Safety of toys — Part 1: Safety aspects related to mechanical and physical properties
    EN 60335-1:2012/A13:2017 HOUSEHOLD AND SIMILAR ELECTRICAL APPLIANCES - SAFETY - PART 1: GENERAL REQUIREMENTS (IEC 60335-1:2010, MODIFIED)
    CSA C22.2 No. 62368-1 : 2014 AUDIO/VIDEO, INFORMATION AND COMMUNICATION TECHNOLOGY EQUIPMENT - PART 1: SAFETY REQUIREMENTS
    DIN EN 13248:2003-10 COOKWARE - COFFEE MAKERS FOR DOMESTIC USE WITH AN INDEPENDENT HEAT SOURCE - DEFINITIONS, REQUIREMENTS AND TEST METHODS
    DIN EN 14931:2006-08 Pressure vessels for human occupancy (PVHO) - Multi-place pressure chamber systems for hyperbaric therapy - Performance, safety requirements and testing
    EN 13248:2002 Cookware - Coffee makers for domestic use with an independent heat source - Definitions, requirements and test methods
    EN 12778:2002/A1:2005 COOKWARE - PRESSURE COOKERS FOR DOMESTIC USE
    DIN 820-120:2012-09 STANDARDIZATION - PART 120: GUIDELINES FOR THE INCLUSION OF SAFETY ASPECTS IN STANDARDS (ISO/IEC GUIDE 51:1999)
    BS EN 14225-1:2017 Diving suits Wet suits. Requirements and test methods
    17/30359001 DC : 0 BS ISO/IEC GUIDE 63 - GUIDE TO THE DEVELOPMENT AND INCLUSION OF ASPECTS OF SAFETY IN INTERNATIONAL STANDARDS FOR MEDICAL DEVICES
    I.S. EN 16647:2015 FIREPLACES FOR LIQUID FUELS - DECORATIVE APPLIANCES PRODUCING A FLAME USING ALCOHOL BASED OR GELATINOUS FUEL - USE IN PRIVATE HOUSEHOLDS
    15/30313587 DC : 0 BS ISO 25649-2 - FLOATING LEISURE ARTICLES FOR USE ON AND IN THE WATER - PART 2: CONSUMER INFORMATION
    BS EN 14931:2006 Pressure vessels for human occupancy (PVHO). Multi-place pressure chambers for hyperbaric therapy. Performance, safety requirements and testing
    17/30359420 DC : 0 BS ISO 10001 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR CODES OF CONDUCT FOR ORGANIZATIONS
    06/30156009 DC : DRAFT SEP 2006 BS EN 13921 - PERSONAL PROTECTIVE EQUIPMENT - ERGONOMIC PRINCIPLES
    BS EN 15838:2009 Customer contact centres. Requirements for service provision
    ISO 3864-2:2016 Graphical symbols — Safety colours and safety signs — Part 2: Design principles for product safety labels
    DIN EN 15838 E : 2010 CUSTOMER CONTACT CENTRES - REQUIREMENTS FOR SERVICE PROVISION
    ISO 25649-2:2017 Floating leisure articles for use on and in the water Part 2: Consumer information
    BS EN ISO 25649-2:2017 Floating leisure articles for use on and in the water Consumer information
    BS EN 61310-2:2008 Safety of machinery. Indication, marking and actuation Requirements for marking
    13/30240399 DC : 0 ISO/IEC GUIDE 51 - SAFETY ASPECTS - GUIDELINES FOR THEIR INCLUSION IN STANDARDS
    14/30296544 DC : 0 BS ISO/IEC GUIDE 50 - SAFETY ASPECTS - GUIDELINES FOR CHILD SAFETY IN STANDARDS AND OTHER SPECIFICATIONS
    04/30057165 DC : 0 BS EN 14931 - PRESSURE VESSELS FOR HUMAN OCCUPANCY (PVHO) - MULTI-PLACE PRESSURE CHAMBERS FOR HYPERBARIC THERAPY - PERFORMANCE, SAFETY REQUIREMENTS AND TESTING
    BS EN 16647:2015 Fireplaces for liquid fuels. Decorative appliances producing a flame using alcohol based or gelatinous fuel. Use in private households
    ISO 20308:2017 Traditional Chinese medicine — Gua Sha instruments
    04/30117615 DC : DRAFT AUG 2004 IEC 61310-2 - SAFETY OF MACHINERY - INDICATION, MARKING AND ACTUATION - PART 2: REQUIREMENTS FOR MARKING
    BS 18477:2010 Inclusive service provision. Requirements for identifying and responding to consumer vulnerability
    IEC 62976:2017 Industrial non-destructive testing equipment - Electron linear accelerator
    98/541066 DC : 0 ISO/IEC GUIDE 51 - SAFETY ASPECTS - GUIDELINES FOR THEIR INCLUSION IN STANDARDS
    I.S. CEN GUIDE 12:2006 CHILD SAFETY GUIDANCE FOR ITS INCLUSION IN STANDARDS
    I.S. ISO 10003:2007 QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS
    BS ISO 10001:2007 Quality management. Customer satisfaction. Guidelines for codes of conduct for organizations
    ISO/IEC Guide 51:2014 Safety aspects Guidelines for their inclusion in standards
    I.S. EN 15838:2009 CUSTOMER CONTACT CENTRES - REQUIREMENTS FOR SERVICE PROVISION
    I.S. ISO 10001:2007 QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR CODES OF CONDUCT FOR ORGANIZATIONS
    CEN/TR 13387-5:2015 Child use and care articles - General safety guidelines - Part 5: Product information
    ISO 18665:2015 Traditional Chinese medicine Herbal decoction apparatus
    CEN/CENELEC GUIDE 14 : 2009 CHILD SAFETY - GUIDANCE FOR ITS INCLUSION IN STANDARDS
    BS PAS 36-1(2000) : 2000 GOALS FOR SMALL-SIDED FOOTBALL - SPECIFICATION FOR METAL GOALS
    UNI EN 71-1 : 2015 SAFETY OF TOYS - PART 1: MECHANICAL AND PHYSICAL PROPERTIES
    I.S. EN ISO 25649-2:2017 FLOATING LEISURE ARTICLES FOR USE ON AND IN THE WATER - PART 2: CONSUMER INFORMATION (ISO 25649-2:2017)
    EN 14225-1:2017 Diving suits - Part 1: Wet suits - Requirements and test methods
    DIN EN 12778:2005-09 Cookware - Pressure cookers for domestic use; German version EN 12778:2002 + AC:2003 + A1:2005
    DIN EN ISO 11199-2:2005-07 Walking aids manipulated by both arms - Requirements and test methods - Part 2: Rollators (ISO 11199-2:2005)
    I.S. EN ISO 11334-1:2007 ASSISTIVE PRODUCTS FOR WALKING MANIPULATED BY ONE ARM - REQUIREMENTS AND TEST METHODS - PART 1: ELBOW CRUTCHES
    CEN ISO/TR 22411:2011 Ergonomics data and guidelines for the application of ISO/IEC Guide 71 to products and services to address the needs of older persons and persons with disabilities (ISO/TR 22411:2008)
    I.S. EN ISO 11199-2:2005 WALKING AIDS MANIPULATED BY BOTH ARMS - REQUIREMENTS AND TEST METHODS - PART 2: ROLLATORS
    DIN 820-12:2014-06 STANDARDIZATION - PART 12: GUIDELINES FOR THE INCLUSION OF SAFETY ASPECTS IN STANDARDS (ISO/IEC GUIDE 51:2014)
    BS 0-3:1997 A standard for standards Specification for structure, drafting and presentation
    BS 0-3:1991 A standard for standards Guide to drafting and presentation of British Standards
    17/30347375 DC : 0 BS EN 62368-1 ED 3.0 - AUDIO/VIDEO; INFORMATION AND COMMUNICATION TECHNOLOGY EQUIPMENT - PART 1: SAFETY REQUIREMENTS
    12/30239877 DC : 0 BS EN 60065 ED 8.0 - AUDIO, VIDEO AND SIMILAR ELECTRONIC APPARATUS - SAFETY REQUIREMENTS
    DIN EN 16647:2016-04 FIREPLACES FOR LIQUID FUELS - DECORATIVE APPLIANCES PRODUCING A FLAME USING ALCOHOL BASED OR GELATINOUS FUEL - USE IN PRIVATE HOUSEHOLDS
    15/30281259 DC : 0 BS ISO 18665 - TRADITIONAL CHINESE MEDICINE - HERBAL DECOCTION APPARATUS
    16/30317121 DC : 0 BS ISO 8124-1:2014 - SAFETY OF TOYS - PART 1: SAFETY ASPECTS RELATED TO MECHANICAL AND PHYSICAL PROPERTIES
    14/30301841 DC : 0 BS EN 71-1 - SAFETY OF TOYS - PART 1: MECHANICAL AND PHYSICAL PROPERTIES
    BS PD ISO/TR 22411 : 2008
    97/540747 DC : DRAFT FEB 1997 ISO/IEC GUIDE 51 - SAFETY ASPECTS - GUIDELINES FOR THEIR INCLUSION IN STANDARDS
    05/30133728 DC : DRAFT MAY 2005 EN 71-1 - SAFETY OF TOYS - PART 1: MECHANICAL AND PHYSICAL PROPERTIES
    FD ISO/IEC GUIDE 71 : 2002 FD GUIDELINES FOR STANDARDS DEVELOPERS TO ADDRESS THE NEEDS OF OLDER PERSONS AND PERSONS WITH DISABILITIES
    BS ISO 18665:2015 Traditional Chinese medicine. Herbal decoction apparatus
    UNE-EN 16647:2016 Fireplaces for liquid fuels - Decorative appliances producing a flame using alcohol based or gelatinous fuel - Use in private households
    BS EN 50134-1:2002 Alarm systems. Social alarm systems System requirements
    00/562569 DC : DRAFT JUN 2000 BS EN 13921-1 - PERSONAL PROTECTIVE EQUIPMENT - ERGONOMIC PRINCIPLES - PART 1: GENERAL REQUIREMENTS FOR THE DESIGN AND THE SPECIFICATION
    CSA ISO 10003 : 2008 QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS
    17/30359426 DC : 0 BS ISO 10003 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS
    PREN 71-1 : DRAFT 2014 SAFETY OF TOYS - PART 1: MECHANICAL AND PHYSICAL PROPERTIES
    BS EN 71-1 : 2014 SAFETY OF TOYS - PART 1: MECHANICAL AND PHYSICAL PROPERTIES
    UNE-EN ISO 25649-2:2018 Floating leisure articles for use on and in the water - Part 2: Consumer information (ISO 25649-2:2017)
    BS EN 60335-1 : 2012 HOUSEHOLD AND SIMILAR ELECTRICAL APPLIANCES - SAFETY - PART 1: GENERAL REQUIREMENTS (IEC 60335-1:2010, MODIFIED)
    I.S. CEN TR 13387:2004 CHILD USE AND CARE ARTICLES - SAFETY GUIDELINES
    I.S. EN 50134-1:2002 ALARM SYSTEMS - SOCIAL ALARM SYSTEMS - PART 1: SYSTEM REQUIREMENTS
    ISO 11199-2:2005 Walking aids manipulated by both arms Requirements and test methods Part 2: Rollators
    UNI EN 15838 : 2010 CUSTOMER CONTACT CENTRES - REQUIREMENTS FOR SERVICE PROVISION
    IEC GUIDE 104:2010 The preparation of safety publications and the use of basic safety publications and group safety publications
    BS ISO 10003:2007 Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations
    CEI EN 60335-2-17 : 2013 HOUSEHOLD AND SIMILAR ELECTRICAL APPLIANCES - SAFETY - PART 2: PARTICULAR REQUIREMENTS FOR BLANKETS, PADS, CLOTHING AND SIMILAR FLEXIBLE HEATING APPLIANCES
    DIN EN 71-1:2015-02 SAFETY OF TOYS - PART 1: MECHANICAL AND PHYSICAL PROPERTIES
    ISO/IEC Guide 76:2008 Development of service standards Recommendations for addressing consumer issues
    ISO 10377:2013 Consumer product safety — Guidelines for suppliers
    ISO/IEC 17549-2:2015 Information technology User interface guidelines on menu navigation Part 2: Navigation with 4-direction devices
    IEC 62851-1:2014 Alarm and electronic security systems - Social alarm systems - Part 1: System requirements
    I.S. EN 14225-1:2017 DIVING SUITS - PART 1: WET SUITS - REQUIREMENTS AND TEST METHODS
    IEC 62368-1:2014 Audio/video, information and communication technology equipment - Part 1: Safety requirements
    I.S. EN 61310-2:2008 SAFETY OF MACHINERY - INDICATION, MARKING AND ACTUATION - PART 2: REQUIREMENTS FOR MARKING
    DIN EN ISO 11199-3:2005-07 WALKING AIDS MANIPULATED BY BOTH ARMS - REQUIREMENTS AND TEST METHODS - PART 3: WALKING TABLES
    DIN EN ISO 11334-1:2007-04 Assistive products for walking manipulated by one arm - Requirements and test methods - Part 1: Elbow crutches (ISO 11334-1:2007)
    BS EN ISO 11334-1:2007 Assistive products for walking manipulated by one arm. Requirements and test methods Elbow crutches
    CSA C22.2 No. 60335-1:2011 SAFETY OF HOUSEHOLD AND SIMILAR APPLIANCES - PART 1: GENERAL REQUIREMENTS
    UNE-EN 60335-2-17:2013 Household and similar electrical appliances - Safety - Part 2-17: Particular requirements for blankets, pads, clothing and similar flexible heating appliances
    CAN/CSA-C22.2 NO. 60335-1:11 (R2016) Safety of household and similar appliances - Part 1: General requirements (Tri-national standard, with NMX-J-521/1-ANCE and UL 60335-1)
    UL 60335-1:6ED 2016-10 Standard for Safety of Household and Similar Appliances, Part 1: General Requirements
    14/30293494 DC : 0 BS EN 14225-1 - DIVING SUITS - PART 1: WET SUITS - REQUIREMENTS AND TEST METHODS
    I.S. CWA 45546-1:2004 GUIDELINES TO STANDARDISERS OF COLLECTIVE TRANSPORT SYSTEMS - NEEDS OF OLDER PEOPLE AND PERSONS WITH DISABILITIES - PART 1: BASIC GUIDELINES
    17/30355716 DC : 0 BS EN 63008 ED.1.0 - HOUSEHOLD AND SIMILAR ELECTRICAL APPLIANCES - ACCESSIBILITY OF CONTROL ELEMENTS, DOORS, LIDS, DRAWERS AND HANDLES
    14/30296914 DC : 0 BS ISO/IEC GUIDE 71 - GUIDE FOR ADDRESSING ACCESSIBILITY IN STANDARDS
    EG 201 219 : 1.3.1 USER REQUIREMENTS; GUIDELINES ON THE CONSIDERATION OF USER REQUIREMENTS WHEN MANAGING THE STANDARDIZATION PROCESS
    12/30239867 DC : 0 BS EN 62368-1 - AUDIO/VIDEO, INFORMATION AND COMMUNICATION TECHNOLOGY EQUIPMENT - PART 1: SAFETY REQUIREMENTS
    CEI EN 50134-1 : 2003 ALARM SYSTEMS - SOCIAL ALARM SYSTEMS - PART 1: SYSTEM REQUIREMENTS
    PD ISO/IEC GUIDE 50:2014 Safety aspects. Guidelines for child safety in standards and other specifications
    UNE-EN 15838:2010 Customer Contact Centres - Requirements for service provision
    07/30161898 DC : 0 BS EN 15649-2 - FLOATING LEISURE ARTICLES FOR USE ON AND IN THE WATER - PART 2: CONSUMER INFORMATION
    PD CEN ISO/TR 22411:2011 Ergonomics data and guidelines for the application of ISO/IEC Guide 71 to products and services to address the needs of older persons and persons with disabilities
    DIN EN 15649-2:2013-07 FLOATING LEISURE ARTICLES FOR USE ON AND IN THE WATER - PART 2: CONSUMER INFORMATION
    PREN 14225-1 : DRAFT 2014 DIVING SUITS - PART 1: WET SUITS - REQUIREMENTS AND TEST METHODS
    I.S. EN 82079-1:2012 PREPARATION OF INSTRUCTIONS FOR USE - STRUCTURING, CONTENT AND PRESENTATION - PART 1: GENERAL PRINCIPLES AND DETAILED REQUIREMENTS (IEC 82079-1:2012 (EQV))
    17/30357733 DC : 0 BS ISO 20909 - RADIO FREQUENCY IDENTIFICATION (RFID) TYRE TAGS
    PD CEN/TR 13387:2004 Child use and care articles. Safety guidelines
    BS PAS 36-2(2000) : 2000 GOALS FOR SMALL-SIDED FOOTBALL - SPECIFICATION FOR PLASTICS GOALS
    BS ISO/IEC 17549-2:2015 Information technology. User interface guidelines on menu navigation Navigation with 4-direction devices
    BS ISO 20308:2017 Traditional Chinese medicine. Gua Sha instruments
    16/30319982 DC : 0 BS ISO 20308 - TRADITIONAL CHINESE MEDICINE - GUA SHA INSTRUMENTS
    I.S. EN 60335-1:2012 HOUSEHOLD AND SIMILAR ELECTRICAL APPLIANCES - SAFETY - PART 1: GENERAL REQUIREMENTS
    CSA ISO 10003 : 2008 : R2017 QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS
    BS 8462(2005) : 2005 GOALS FOR YOUTH FOOTBALL, FUTSAL, MINI-SOCCER AND SMALL-SIDED FOOTBALL - SPECIFICATION
    UNI ISO 10003 : 2008 QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS
    IEC TR 61592:2003 Household electrical appliances - Guidelines for consumer panel testing
    16/30298078 DC : 0 BS EN 82079-1 ED 2.0 - PREPARATION OF INSTRUCTIONS FOR USE - STRUCTURING, CONTENT AND PRESENTATION - PART 1: GENERAL PRINCIPLES AND DETAILED REQUIREMENTS
    BS EN 60335-2-17:2013 Household and similar electrical appliances. Safety Particular requirements for blankets, pads, clothing and similar flexible heating appliances
    UNI ISO 10001 : 2008 QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR CODES OF CONDUCT FOR ORGANIZATIONS
    CEN/CLC Guide 6:2014 Guide for addressing accessibility in standards
    UNI EN 15649-2 : 2013 FLOATING LEISURE ARTICLES FOR USE ON AND IN THE WATER - PART 2: CONSUMER INFORMATION
    I.S. EN 62368-1:2014 AUDIO/VIDEO, INFORMATION AND COMMUNICATION TECHNOLOGY EQUIPMENT - PART 1: SAFETY REQUIREMENTS (IEC 62368-1:2014, MODIFIED)
    I.S. EN 60335-2-17:2013 HOUSEHOLD AND SIMILAR ELECTRICAL APPLIANCES - SAFETY - PART 2-17: PARTICULAR REQUIREMENTS FOR BLANKETS, PADS, CLOTHING AND SIMILAR FLEXIBLE HEATING APPLIANCES (IEC 60335-2-17:2012 (EQV))
    EN 71-1:2014 Safety of toys - Part 1: Mechanical and physical properties
    EN 62368-1:2014/AC:2017-03 AUDIO/VIDEO, INFORMATION AND COMMUNICATION TECHNOLOGY EQUIPMENT - PART 1: SAFETY REQUIREMENTS (IEC 62368-1:2014, MODIFIED)
    PD CEN/TR 13387-5:2015 Child use and care articles. General safety guidelines Product information
    EN ISO 25649-2:2017 Floating leisure articles for use on and in the water - Part 2: Consumer information (ISO 25649-2:2017)
    I.S. EN 71-1:2014 SAFETY OF TOYS - PART 1: MECHANICAL AND PHYSICAL PROPERTIES
    BS EN 13921:2007 Personal protective equipment. Ergonomic principles
    BS EN ISO 11199-3:2005 Walking aids manipulated by both arms. Requirements and test methods Walking tables
    BS EN 13248:2002 Cookware. Coffee makers for domestic use with an independent heat source. Definitions, requirements and test methods
    ISO 10001:2007 Quality management Customer satisfaction Guidelines for codes of conduct for organizations
    ISO 10003:2007 Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
    EN 60335-2-17:2013 Household and similar electrical appliances - Safety - Part 2-17: Particular requirements for blankets, pads, clothing and similar flexible heating appliances
    ISO/TR 22411:2008 Ergonomics data and guidelines for the application of ISO/IEC Guide 71 to products and services to address the needs of older persons and persons with disabilities
    IEC 61310-2:2007 Safety of machinery - Indication, marking and actuation - Part 2: Requirements for marking
    BS EN ISO 11199-2:2005 Walking aids manipulated by both arms. Requirements and test methods Rollators
    ISO 11334-1:2007 Assistive products for walking manipulated by one arm Requirements and test methods Part 1: Elbow crutches
    EN 82079-1:2012 Preparation of instructions for use - Structuring, content and presentation - Part 1: General principles and detailed requirements
    ISO 11199-3:2005 Walking aids manipulated by both arms Requirements and test methods Part 3: Walking tables
    EN 61310-2:2008 Safety of machinery - Indication, marking and actuation - Part 2: Requirements for marking
    EN 15649-2:2009+A2:2013 Floating leisure articles for use on and in the water - Part 2: Consumer information
    EN ISO 11199-3 : 2005 WALKING AIDS MANIPULATED BY BOTH ARMS - REQUIREMENTS AND TEST METHODS - PART 3: WALKING TABLES
    EN 16647:2015 Fireplaces for liquid fuels - Decorative appliances producing a flame using alcohol based or gelatinous fuel - Use in private households
    EN 13921:2007 Personal protective equipment - Ergonomic principles
    EN 15838:2009 Customer Contact Centres - Requirements for service provision
    EN 14931:2006 Pressure vessels for human occupancy (PVHO) - Multi-place pressure chamber systems for hyperbaric therapy - Performance, safety requirements and testing
    EN ISO 11334-1:2007 Assistive products for walking manipulated by one arm - Requirements and test methods - Part 1: Elbow crutches (ISO 11334-1:2007)
    PD IEC/TS 62835:2015 Electric toasters for household and similar use. Methods and measurements for improving accessibility
    02/563797 DC : DRAFT SEP 2002 BS EN ISO 11199-3 - WALKING AIDS MANIPULATED BY BOTH ARMS - REQUIREMENTS AND TEST METHODS - PART 3: WALKING TABLES
    CEN/CLC Guide 11:2012 Product information relevant to consumers - Guidelines for standard developers
    UNE-EN 15649-2:2010 Floating leisure articles for use on and in the water - Part 2: Consumer information
    BS 7971-2:2003 Protective clothing and equipment for use in violent situations and in training Guidance on risk assessment and on the selection, use, cleaning and maintenance of protective clothing and equipment
    DIN EN 16647 E : 2016 FIREPLACES FOR LIQUID FUELS - DECORATIVE APPLIANCES PRODUCING A FLAME USING ALCOHOL BASED OR GELATINOUS FUEL - USE IN PRIVATE HOUSEHOLDS
    12/30239859 DC : 0 ISO 10377 - CONSUMER PRODUCT SAFETY - GUIDELINES FOR SUPPLIERS
    BIP 2222 : 2012 COMPLAINTS MANAGEMENT - TURNING NEGATIVES INTO POSITIVES (INCLUDING BS ISO 10002:2004 AND BS ISO 10003:2007)
    PD ISO/IEC GUIDE 51:2014 Safety aspects. Guidelines for their inclusion in standards
    13/30287708 DC : 0 PD IEC/TS 62853 ED.1.0 - ELECTRIC TOASTERS FOR HOUSEHOLD AND SIMILAR USE - METHODS AND MEASUREMENTS FOR IMPROVING ACCESSIBILITY
    UNE-EN 71-1:2015 Safety of toys - Part 1: Mechanical and physical properties
    BS EN 15649-2 : 2009 FLOATING LEISURE ARTICLES FOR USE ON AND IN THE WATER - PART 2: CONSUMER INFORMATION
    09/30176666 DC : 0 BS EN 62079 - PREPARATION OF INSTRUCTIONS FOR USE - STRUCTURING, CONTENT AND PRESENTATION
    CEI EN 82079-1 : 2013 PREPARATION OF INSTRUCTIONS FOR USE - STRUCTURING, CONTENT AND PRESENTATION - PART 1: GENERAL PRINCIPLES AND DETAILED REQUIREMENTS
    I.S. EN 14931:2006 PRESSURE VESSELS FOR HUMAN OCCUPANCY (PVHO) - MULTI-PLACE PRESSURE CHAMBER SYSTEMS FOR HYPERBARIC THERAPY - PERFORMANCE, SAFETY REQUIREMENTS AND TESTING
    EN ISO 11199-2:2005 Walking aids manipulated by both arms - Requirements and test methods - Part 2: Rollators (ISO 11199-2:2005)
    ISO/IEC Guide 50:2014 Safety aspects — Guidelines for child safety in standards and other specifications
    S.R. CEN ISO/TR 22411:2011 ERGONOMICS DATA AND GUIDELINES FOR THE APPLICATION OF ISO/IEC GUIDE 71 TO PRODUCTS AND SERVICES TO ADDRESS THE NEEDS OF OLDER PERSONS AND PERSONS WITH DISABILITIES
    S.R. CEN/TR 13387-5:2015 CHILD USE AND CARE ARTICLES - GENERAL SAFETY GUIDELINES - PART 5: PRODUCT INFORMATION
    UNE-EN 82079-1:2015 Preparation of instructions for use - Structuring, content and presentation - Part 1: General principles and detailed requirements
    I.S. EN 15649-2:2009 FLOATING LEISURE ARTICLES FOR USE ON AND IN THE WATER - PART 2: CONSUMER INFORMATION
    IEC 60335-2-17:2012+AMD1:2015 CSV Household and similar electrical appliances - Safety - Part 2-17:Particular requirements for blankets, pads, clothing and similar flexible heating appliances
    07/30091745 DC : 0 BS IEC 62368 - AUDIO/VIDEO, INFORMATION AND COMMUNICATION TECHNOLOGY EQUIPMENT - SAFETY - REQUIREMENTS
    IEC 82079-1:2012 Preparation of instructions for use - Structuring, content and presentation - Part 1: General principles and detailed requirements
    BS EN 12778:2002 Cookware. Pressure cookers for domestic use
    CEN/TR 13387 : 2004 CHILD USE AND CARE ARTICLES - SAFETY GUIDELINES
    EN 50134-1:2002 Alarm systems - Social alarm systems - Part 1: System requirements
    DIN EN 15838:2010-02 CUSTOMER CONTACT CENTRES - REQUIREMENTS FOR SERVICE PROVISION
    DIN EN 13921:2007-08 Personal protective equipment - Ergonomic principles

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO/IEC Guide 76:2008 Development of service standards Recommendations for addressing consumer issues
    ISO 7010:2011 Graphical symbols Safety colours and safety signs Registered safety signs
    CEN/CLC Guide 6:2014 Guide for addressing accessibility in standards
    ISO 3864-2:2016 Graphical symbols — Safety colours and safety signs — Part 2: Design principles for product safety labels
    ISO/IEC Guide 14:2003 Purchase information on goods and services intended for consumers
    ISO 13943:2017 Fire safety — Vocabulary
    ISO/IEC Guide 41:2003 Packaging Recommendations for addressing consumer needs
    ISO 81714-1:2010 Design of graphical symbols for use in the technical documentation of products Part 1: Basic rules
    ISO/IEC Guide 51:2014 Safety aspects Guidelines for their inclusion in standards
    ISO/IEC Guide 50:2014 Safety aspects — Guidelines for child safety in standards and other specifications
    ISO 11429:1996 Ergonomics System of auditory and visual danger and information signals
    AS/NZS ISO 8124.1:2019 Safety of toys Safety aspects related to mechanical and physical properties
    IEC 80416-3:2002+AMD1:2011 CSV Basic principles for graphical symbols for use on equipment - Part 3: Guidelines for the application of graphical symbols
    IEC 80416-1:2008 Basic principles for graphical symbols for use on equipment - Part 1: Creation of graphical symbols for registration
    ISO 80000-1:2009 Quantities and units — Part 1: General
    ISO/IEC Guide 71:2014 Guide for addressing accessibility in standards
    ISO 11683:1997 Packaging — Tactile warnings of danger — Requirements
    IEC 61310-1:2007 Safety of machinery - Indication, marking and actuation - Part 1: Requirements for visual, acoustic and tactile signals
    ISO 7000:2014 Graphical symbols for use on equipment Registered symbols
    ISO/IEC Guide 74:2004 Graphical symbols — Technical guidelines for the consideration of consumers' needs
    IEC 82079-1:2012 Preparation of instructions for use - Structuring, content and presentation - Part 1: General principles and detailed requirements
    CEN/CLC Guide 11:2012 Product information relevant to consumers - Guidelines for standard developers
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