Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Quality management for mobility management in small and
medium sized cities
5 QMSMM assessment procedures
6 More details about the audit procedures
Annex A (informative) Definition and categorisation of
individual mobility management measures
Annex B (informative) Short QMSMM questionnaire for
self-assessment
Annex C (informative) Extended version of QMSMM questionnaire
Annex D (informative) Step-by-step guide for conducting the
small internal audits
Annex E (informative) Step-by-step guide for conducting
internal audits
Bibliography