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INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS
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Superseded date: 25-07-2022
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Published date: 31-12-2011
Publisher: Ente Nazionale Italiano di Unificazione (UNI)
INTRODUZIONE1 SCOPO E CAMPO DI APPLICAZIONE2 RIFERIMENTI NORMATIVI3 TERMINI E DEFINIZIONI4 REQUISITI GENERALI DEL SISTEMA DI GESTIONE DEL SERVIZIO5 PROGETTAZIONE E TRANSIZIONE DI SERVIZI NUOVI O MODIFICATI6 PROCESSI PER LÆEROGAZIONE DEL SERVIZIO7 PROCESSI DI RELAZIONE8 PROCESSI DI RISOLUZIONE9 PROCESSI DI CONTROLLOBIBLIOGRAFIA
Specifies design, transition, delivery and improvement of services that fulfill service requirements and provide value for both the customer and the service provider.
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