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  • UNI EN 15221-3 : 2011

    Current The latest, up-to-date edition.

    FACILITY MANAGEMENT - PART 3: GUIDANCE ON QUALITY IN FACILITY MANAGEMENT

    Available format(s): 

    Language(s): 

    Published date:  12-12-2011

    Publisher:  Ente Nazionale Italiano di Unificazione (UNI)

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    Table of Contents - (Show below) - (Hide below)

    Foreword
    Common Introduction for the European Standards
    EN 15221-3, EN 15221-4, EN 15221-5 and EN 15221-6
    0 Introduction to Guidance on quality in Facility Management
    1 Scope
    2 Normative references
    3 Terms, definitions and abbreviations
    4 Basics of quality management
    5 Process of quality management
    Annex A (informative) - GAP-Model
    Annex B (informative) - Additional information and
            recommendation for measurement metrics
    Bibliography

    Abstract - (Show below) - (Hide below)

    Gives a guideline how to measure, achieve and improve quality in FM.

    General Product Information - (Show below) - (Hide below)

    Committee SC 3
    Document Type Standard
    Publisher Ente Nazionale Italiano di Unificazione (UNI)
    Status Current

    Standards Referencing This Book - (Show below) - (Hide below)

    EN 15221-4:2011 Facility Management - Part 4: Taxonomy, Classification and Structures in Facility Management
    EN 15221-5:2011 Facility Management - Part 5: Guidance on Facility Management processes
    EN ISO 9001:2015 Quality management systems - Requirements (ISO 9001:2015)
    ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
    EN 15221-1:2006 Facility Management - Part 1: Terms and definitions
    ISO 9001:2015 Quality management systems — Requirements
    ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
    EN 15643-2:2011 Sustainability of construction works - Assessment of buildings - Part 2: Framework for the assessment of environmental performance
    EN 15221-2:2006 Facility Management - Part 2: Guidance on how to prepare Facility Management agreements
    EN ISO 9000:2015 Quality management systems - Fundamentals and vocabulary (ISO 9000:2015)
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