Foreword
Common Introduction for the European Standards EN 15221-3,
EN 15221-4, EN 15221-5 and EN 15221-6221-6
Introduction to Guidance on Facility Management Processes
1 Scope
2 Normative references
3 Terms and definitions
4 Principles of Facility Management processes
5 Developing Facility Management Processes
6 Assessing Facility Management processes
Annex A (informative) - Examples of generic processes
Annex B (informative) - Checklist
Bibliography