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  • UNI ISO 10018 : 2013

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    Superseded A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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    QUALITY MANAGEMENT - GUIDELINES ON PEOPLE INVOLVEMENT AND COMPETENCE

    Available format(s): 

    Superseded date:  16-09-2022

    Language(s): 

    Published date:  31-12-2012

    Publisher:  Ente Nazionale Italiano di Unificazione (UNI)

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    Table of Contents - (Show below) - (Hide below)

    INTRODUZIONE
    1 SCOPO E CAMPO DI APPLICAZIONE
    2 RIFERIMENTI NORMATIVI
    3 TERMINI E DEFINIZIONI
    4 GESTIONE DEL COINVOLGIMENTO E DELLA
      COMPETENZA DELLE PERSONE
    5 RESPONSABILIT? DELLA DIREZIONE
    6 GESTIONE DELLE RISORSE
    7 REALIZZAZIONE DEL PRODOTTO
    8 MISURAZIONE, ANALISI E MIGLIORAMENTO
    APPENDICE A (informativa) - FATTORI CHE HANNO
                UN'INFLUENZA SUL COINVOLGIMENTO E
                SULLA COMPETENZA DELLE PERSONE
    APPENDICE B (informativa) - AUTOVALUTAZIONE
    BIBLIOGRAFIA

    Abstract - (Show below) - (Hide below)

    Gives guidance on engaging people in an organization's quality management system, and on enhancing their involvement and competence within it.

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    Development Note Italian version issued in APRIL 2013. (05/2013)
    Document Type Standard
    Publisher Ente Nazionale Italiano di Unificazione (UNI)
    Status Superseded
    Superseded By

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO 10001:2007 Quality management Customer satisfaction Guidelines for codes of conduct for organizations
    ISO 19011:2011 Guidelines for auditing management systems
    ISO 10015:1999 Quality management Guidelines for training
    ISO/TR 10017:2003 Guidance on statistical techniques for ISO 9001:2000
    ISO 10004:2012 Quality management Customer satisfaction Guidelines for monitoring and measuring
    ISO 10003:2007 Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
    ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
    ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
    ISO 9001:2015 Quality management systems — Requirements
    ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
    View more information

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