1.0 Introduction2.0 Scope and Field of Application3.0 References 4.0 Definitions5.0 Management Responsibility6.0 Quality System Principles7.0 Quality in Procurement8.0 Laboratory Operations Quality Assurance9.0 Control of Measuring and Test Equipment10.0 Data Validation11.0 Environmental Controls12.0 Technical Complaints13.0 Subcontracting14.0 Personnel15.0 Use of Statistical Methods16.0 Nonconformity17.0 Corrective Action18.0 Auditing the Quality System19.0 Economics - Quality-Related Cost ConsiderationsAppendix A Sampling and Other Statistical Methods