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  • PD ISO/IEC TR 20000-11:2015

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    Superseded A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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    Information technology. Service management Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL®

    Available format(s):  Hardcopy, PDF

    Superseded date:  17-11-2021

    Language(s):  English

    Published date:  31-01-2016

    Publisher:  British Standards Institution

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    Table of Contents - (Show below) - (Hide below)

    Foreword
    Introduction
    1 Scope
    2 Normative references
    3 Terms and definitions
    4 Use of ISO/IEC 20000-1:2011 and ITIL
    5 High-level correlation of ITIL to
      ISO/IEC 20000-1:2011 Clauses
    Annex A (informative) - Correlation of ISO/IEC 20000-1:2011
            to ITIL Terms and definitions
    Annex B (informative) - Correlation of ISO/IEC 20000-1:2011
            clauses to ITIL-2011
    Bibliography

    Abstract - (Show below) - (Hide below)

    Gives guidance on the relationship between ISO/IEC 20000-1:2011 and a commonly used service management framework, ITIL.

    General Product Information - (Show below) - (Hide below)

    Committee IST/60/2
    Document Type Standard
    Publisher British Standards Institution
    Status Superseded
    Superseded By

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO/IEC TR 20000-5:2013 Information technology Service management Part 5: Exemplar implementation plan for ISO/IEC 20000-1
    ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
    ISO 31000:2009 Risk management Principles and guidelines
    ISO/IEC TR 20000-9:2015 Information technology Service management Part 9: Guidance on the application of ISO/IEC 20000-1 to cloud services
    ISO/IEC TR 20000-4:2010 Information technology Service management Part 4: Process reference model
    ISO/IEC 20000-1:2011 Information technology Service management Part 1: Service management system requirements
    ISO/IEC 20000-2:2012 Information technology Service management Part 2: Guidance on the application of service management systems
    ISO/IEC 20000-3:2012 Information technology Service management Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
    ISO 9001:2015 Quality management systems — Requirements
    ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
    ISO/IEC 27013:2015 Information technology Security techniques Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1
    ISO/IEC 27000:2016 Information technology Security techniques Information security management systems Overview and vocabulary
    ISO/IEC TR 20000-10:2015 Information technology Service management Part 10: Concepts and terminology
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