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  • PD ISO/IEC TR 20000-12:2016

    Withdrawn A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

    Information technology. Service management Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC®

    Available format(s):  Hardcopy, PDF

    Withdrawn date:  02-11-2021

    Language(s):  English

    Published date:  31-10-2016

    Publisher:  British Standards Institution

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    Table of Contents - (Show below) - (Hide below)

    Foreword
    Introduction
    1 Scope
    2 Normative references
    3 Terms and definitions
    4 Use of ISO/IEC 20000-1:2011 and CMMI-SVC
    5 Correlation of CMMI-SVC to ISO/IEC 20000-1:2011
    Annex A (informative) - Correlation of ISO/IEC 20000-1:2011
            to CMMI-SVC - Terms and definitions
    Annex B (informative) - Summary correlation of ISO/IEC 20000-1:2011
            to CMMI-SVC
    Bibliography

    Abstract - (Show below) - (Hide below)

    Gives guidance on the relationship between ISO/IEC 20000-1:2011 and CMMI-SVC V1.3 (through Maturity Level 3).

    General Product Information - (Show below) - (Hide below)

    Committee IST/60/2
    Document Type Standard
    Publisher British Standards Institution
    Status Withdrawn

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO/IEC TR 20000-5:2013 Information technology Service management Part 5: Exemplar implementation plan for ISO/IEC 20000-1
    ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
    ISO 31000:2009 Risk management Principles and guidelines
    ISO/IEC TR 20000-9:2015 Information technology Service management Part 9: Guidance on the application of ISO/IEC 20000-1 to cloud services
    ISO/IEC TR 20000-4:2010 Information technology Service management Part 4: Process reference model
    ISO/IEC 21827:2008 Information technology Security techniques Systems Security Engineering Capability Maturity Model (SSE-CMM)
    ISO/IEC 20000-1:2011 Information technology Service management Part 1: Service management system requirements
    ISO/IEC 20000-2:2012 Information technology Service management Part 2: Guidance on the application of service management systems
    ISO/IEC 20000-3:2012 Information technology Service management Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
    ISO 9001:2015 Quality management systems — Requirements
    ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
    ISO/IEC TR 20000-11:2015 Information technology Service management Part 11: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL
    ISO/IEC 27013:2015 Information technology Security techniques Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1
    ISO/IEC 27000:2016 Information technology Security techniques Information security management systems Overview and vocabulary
    ISO/IEC TR 20000-10:2015 Information technology Service management Part 10: Concepts and terminology
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