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  • PD ISO/IEC TR 20000-3:2009

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    Superseded A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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    Information technology. Service management Guidance on scope definition and applicability of ISO/IEC 20000-1

    Available format(s):  Hardcopy, PDF

    Superseded date:  30-11-2012

    Language(s):  English

    Published date:  31-10-2009

    Publisher:  British Standards Institution

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    Table of Contents - (Show below) - (Hide below)

    Foreword
    Introduction
    1 Scope
    2 Normative references
    3 Terms and definitions
    4 Fulfilling the requirements specified in ISO/IEC 20000-1
    5 Applicability of ISO/IEC 20000-1
    6 General principles for an SMS scope
    Annex A (informative) - Main points on applicability of
            ISO/IEC 20000-1, scope definition of the SMS
            and conformity to ISO/IEC 20000-1
    Annex B (informative) - Examples of scope statements
    Bibliography

    Abstract - (Show below) - (Hide below)

    Gives guidance on scope definition, applicability and demonstration of conformance for service providers aiming to meet the requirements of ISO/IEC 20000-1, or for service providers who are planning service improvements and intending to use ISO/IEC 20000 as a business goal.

    General Product Information - (Show below) - (Hide below)

    Committee IST/60
    Document Type Standard
    Publisher British Standards Institution
    Status Superseded
    Superseded By

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO/IEC 17000:2004 Conformity assessment Vocabulary and general principles
    ISO 19011:2011 Guidelines for auditing management systems
    ISO/IEC 17050-1:2004 Conformity assessment Supplier's declaration of conformity Part 1: General requirements
    ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
    ISO/IEC 15504-5:2012 Information technology Process assessment Part 5: An exemplar software life cycle process assessment model
    ISO/IEC 17021:2011 Conformity assessment Requirements for bodies providing audit and certification of management systems
    ISO/IEC 27002:2013 Information technology Security techniques Code of practice for information security controls
    ISO/IEC 17011:2004 Conformity assessment General requirements for accreditation bodies accrediting conformity assessment bodies
    ISO/IEC 15504-2:2003 Information technology Process assessment Part 2: Performing an assessment
    ISO/IEC 20000-1:2011 Information technology Service management Part 1: Service management system requirements
    ISO/IEC 20000-2:2012 Information technology Service management Part 2: Guidance on the application of service management systems
    ISO/IEC 17050-2:2004 Conformity assessment Supplier's declaration of conformity Part 2: Supporting documentation
    ISO 9001:2015 Quality management systems — Requirements
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