Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Basic concepts of QFD
5 Integration of QFD and product
development methods
6 Types of QFD projects
7 QFD team membership
8 Lifestyle and emotional quality deployment
9 Component deployment
10 Production method (manufacturing and process)
deployment
11 Testing, validation, design review, and prototyping
12 Production planning
13 Build and process planning
14 Build
15 Packaging design, logistics, channel management,
consumer information, and operating instructions
16 Customer support
17 Customer satisfaction
18 Product end-of-life disposal, recycle, reuse, and
other sustainability concerns
19 Flow to next generation development
20 Quality assurance network
Bibliography