Committees responsible
National foreword
Introduction
The ISO 9000 series of standards
Global trends
Global competition
The European Community
Quality as a competitive weapon
The critical issues
Proliferation of standards
Inadequacies of existing ISO 9000 series standards
A terminology distinction
Generic product categories
Industry/economic sectors
Required combinations of generic product categories
Confusions due to intermixing terms
Analysis of the market-place for the ISO 9000 series
standards
Preventing proliferation
Market segmenting criterion 1: generic product
categories
Market segmenting criterion 2: complexity of purchaser
need, product and process characteristics
Market segmenting criterion 3: contractual vs.
noncontractual
Combined use of the three market segmenting criteria
Vision 2000
Migration to product offerings involving several generic
product categories
Goals for the ISO 9000 series and related standards
Strategic goals and illustrative tests for ISO/TC 176
standards
Implications for standards development
A visual portrayal of international quality standardization
in the 1990s
Recommendations on implementation
Acknowledgements
Table
1. Generic product categories
Figure
International quality standardization in the 1990s