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CUSTOMER SERVICE STANDARD FOR PEOPLE WITH DISABILITIES
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Available format(s): Hardcopy, PDF
Superseded date: 22-07-2021
Language(s): English
Published date: 01-01-2013
Publisher: Canadian Standards Association
Preface0. Introduction1. Scope2. Reference Publications and Definitions3. General Requirements4. Customer Service5. Meeting the Needs of Customers with Disabilities6. ISO 9000 Quality Management PrinciplesAppendicesA - Human Rights CodesB - Incidence of Disabilities in CanadaC - Service Organizations and Reference MaterialD - Customer ComplaintsE - Training OutlineF - Barrier-Free Built EnvironmentsG - Use of Appropriate LanguageH - The ISO Family of Quality Management System Documents
Helps individuals and organizations in planning and implementing good service delivery, verifying the service performance of the organization, and ensuring that the quality of service is continuously improved.
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