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  • CSA ISO 10008 : 2015

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    Superseded A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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    QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR BUSINESS-TO-CONSUMER ELECTRONIC COMMERCE TRANSACTIONS

    Available format(s):  Hardcopy, PDF

    Superseded date:  16-11-2019

    Language(s):  French, English

    Published date:  01-01-2015

    Publisher:  Canadian Standards Association

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    Table of Contents - (Show below) - (Hide below)

    Foreword
    Introduction
    1 Scope
    2 Normative references
    3 Terms and Definitions
    4 Guiding principles
    5 Business-to-consumer electronic commerce transaction system
    6 Single-phase processes
    7 Multi-phase processes
    8 Maintenance and improvement
    Annex A (informative) - Customer satisfaction and consumer
            needs in the B2C ECT context
    Annex B (informative) - Supplementary references
    Annex C (normative) - Guidance on information provision
    Annex D (informative) - Guidance concerning an organization's
            B2C ECT Code
    Bibliography

    Abstract - (Show below) - (Hide below)

    Specifies guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization.

    General Product Information - (Show below) - (Hide below)

    Document Type Standard
    Publisher Canadian Standards Association
    Status Superseded
    Superseded By
    Supersedes

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO 10001:2007 Quality management Customer satisfaction Guidelines for codes of conduct for organizations
    ISO/IEC Guide 76:2008 Development of service standards Recommendations for addressing consumer issues
    ISO 19011:2011 Guidelines for auditing management systems
    ISO 10015:1999 Quality management Guidelines for training
    ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
    ISO 9241-151:2008 Ergonomics of human-system interaction Part 151: Guidance on World Wide Web user interfaces
    ISO 10004:2012 Quality management Customer satisfaction Guidelines for monitoring and measuring
    ISO/IEC 27002:2013 Information technology Security techniques Code of practice for information security controls
    ISO 10003:2007 Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
    ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
    ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
    ISO/TR 10013:2001 Guidelines for quality management system documentation
    ISO 9001:2015 Quality management systems — Requirements
    ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
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