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  • CSA Z24510 : 2010

    View superseded by
    Superseded A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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    ACTIVITIES RELATING TO DRINKING WATER AND WASTEWATER SERVICES - GUIDELINES FOR THE ASSESSMENT AND FOR THE IMPROVEMENT OF THE SERVICE TO USERS

    Available format(s):  Hardcopy, PDF

    Superseded date:  28-07-2021

    Language(s):  English

    Published date:  01-01-2014

    Publisher:  Canadian Standards Association

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    Table of Contents - (Show below) - (Hide below)

    Foreword
    Introduction
    1 Scope
    2 Terms and definitions
    3 Elements of the service relating to users
    4 Objectives for the service in respect of users' needs and
      expectations
    5 Guidelines for satisfying users' needs and expectations
    6 Assessment criteria for service to users
    7 Assessment of water services
    8 Performance indicators
    Annex A (informative) - Tables of corresponding terms in
            English, French and Spanish
    Annex B (informative) - Example of performance indicators
    Annex C (informative) - Example of confidence-grading
            scheme for performance indicators systems
    Bibliography

    Abstract - (Show below) - (Hide below)

    Describes the elements of drinking water and wastewater services of relevance and interest to users.

    General Product Information - (Show below) - (Hide below)

    Document Type Standard
    Product Note Reconfirmed EN
    Publisher Canadian Standards Association
    Status Superseded
    Superseded By

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO 5725-1:1994 Accuracy (trueness and precision) of measurement methods and results — Part 1: General principles and definitions
    ISO 14031:2013 Environmental management Environmental performance evaluation Guidelines
    ISO 24511:2007 Activities relating to drinking water and wastewater services — Guidelines for the management of wastewater utilities and for the assessment of wastewater services
    ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
    ISO 24512:2007 Activities relating to drinking water and wastewater services — Guidelines for the management of drinking water utilities and for the assessment of drinking water services
    ISO 14001:2015 Environmental management systems — Requirements with guidance for use
    ISO 9001:2015 Quality management systems — Requirements
    ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
    NFP 15 900-1 : 2000 LOCAL PUBLIC SERVICES - GUIDELINES FOR SERVICE ACTIVITIES RELATING TO DRINKING WATER SUPPLY AND SEWERAGE - PART 1: USER SERVICES
    ISO/IEC Guide 98-3:2008 Uncertainty of measurement — Part 3: Guide to the expression of uncertainty in measurement (GUM:1995)
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