National foreword
Foreword
1 Scope
2 Terms and definitions
3 Client relationship management
4 Information to be provided to the buyer
5 Service delivery
6 Qualifications and competencies of real estate agents
7 Insurance
8 Complaints handling
9 Code of ethics
Annex A (informative) - National legislation existing
Annex B (informative) - A-deviations - Sweden and Slovenia