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  • EG 202 009-2 : 1.3.1

    Current The latest, up-to-date edition.

    USER GROUP; QUALITY OF TELECOM SERVICES; PART 2: USER RELATED INDICATORS ON A SERVICE SPECIFIC BASIS

    Available format(s):  Hardcopy, PDF

    Language(s):  English

    Published date: 

    Publisher:  European Telecommunications Standards Institute

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    Table of Contents - (Show below) - (Hide below)

    Intellectual Property Rights
    Foreword
    Modal verbs terminology
    Introduction
    1 Scope
    2 References
    3 Definitions and abbreviations
    4 QoS methodology implementation
    5 QoS parameters for the technical quality
      for the service utilization
    6 QoS indicators and parameters for all service life cycle
      steps other than utilization
    7 Specific service elements
    8 Specific aspects of the general public users' criteria
    9 Conclusion
    Annex A - Bibliography
    History

    Abstract - (Show below) - (Hide below)

    Specifies a reference model to evaluate the Quality of Service from the users point of view.

    General Product Information - (Show below) - (Hide below)

    Committee USER
    Document Type Standard
    Publisher European Telecommunications Standards Institute
    Status Current

    Standards Referenced By This Book - (Show below) - (Hide below)

    TR 102 847 : 1.1.1 USER GROUP; QUALITY OF ICT SERVICES; STANDARDIZATION AND REGULATION REFERENCES IN THE METERING AND BILLING AREA
    EG 202 843 : 1.2.1 USER GROUP; QUALITY OF ICT SERVICES; DEFINITIONS AND METHODS FOR ASSESSING THE QOS PARAMETERS OF THE CUSTOMER RELATIONSHIP STAGES OTHER THAN UTILIZATION
    EG 202 009-1 : 1.3.1 USER GROUP; QUALITY OF TELECOM SERVICES; PART 1: METHODOLOGY FOR IDENTIFICATION OF INDICATORS RELEVANT TO THE USERS
    SR 002 761 : 1.1.1 USER GROUP; CONSIDERATION FOR SELECTING SUITABLE TELECOMMUNICATION SERVICES AND FOR COMPARING AND BENCHMARKING DIFFERENT SERVICE OFFERS FROM THE USER'S PERSPECTIVE
    EG 202 057-4 : 1.2.1 SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 4: INTERNET ACCESS
    TR 102 538 : 1.1.1 USER GROUP; LIST OF DEFINITIONS AND ABBREVIATIONS
    TR 102 717 : 1.1.1 SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); QUALITY OF SERVICE IMPLICATIONS OF NGN ARCHITECTURES
    SR 002 564 : 2.0.0 APPLICABILITY OF EXISTING ETSI AND ETSI/3GPP DELIVERABLES TO EHEALTH
    TR 103 125 : 1.1.1 CLOUD; SLAS FOR CLOUD SERVICES
    EG 202 934 : 1.1.2 USER GROUP; THE ASSESSMENT OF THE OVERALL QUALITY OF SERVICES (QOS) AS PERCEIVED BY THE USERS; DEFINITION OF QOS INDEXES FOR ALL THE CUSTOMER RELATIONSHIP STAGES
    ES 202 057-1 : 2.1.1 SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 1: GENERAL
    EG 202 009-3 : 1.3.1 USER GROUP; QUALITY OF ICT SERVICES; PART 3: TEMPLATE FOR SERVICE LEVEL AGREEMENTS (SLA)
    EG 202 057-2 : 1.3.2 SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 2: VOICE TELEPHONY, GROUP 3 FAX, MODEM DATA SERVICES AND SMS
    EG 202 057-1 : 1.3.1 SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 1: GENERAL

    Standards Referencing This Book - (Show below) - (Hide below)

    ETR 076 : 20004 INTEGRATED SERVICES DIGITAL NETWORK (ISDN) - STANDARDS GUIDE
    ES 201 168 : 1.2.1 CORPORATE TELECOMMUNICATION NETWORKS (CN); TRANSMISSION CHARACTERISTICS OF DIGITAL PRIVATE BRANCH EXCHANGES (PBXS)
    TS 101 113 : 7.5.0 DIGITAL CELLULAR TELECOMMUNICATIONS SYSTEM (PHASE 2+); GENERAL PACKET RADIO SERVICE (GPRS); SERVICE DESCRIPTION, STAGE 1
    EG 201 013 : 1.1.1 HUMAN FACTORS (HF); DEFINITIONS, ABBREVIATIONS AND SYMBOLS
    TR 101 329-1 : 3.1.2 TELECOMMUNICATIONS AND INTERNET PROTOCOL HARMONIZATION OVER NETWORKS (TIPHON); END TO END QUALITY OF SERVICE IN TIPHON SYSTEMS; PART 1: GENERAL ASPECTS OF QUALITY OF SERVICE (QOS)
    ISO/IEC 17021:2011 Conformity assessment Requirements for bodies providing audit and certification of management systems
    ETR 138 : 20002 NETWORK ASPECTS (NA); QUALITY OF SERVICE INDICATORS FOR OPEN NETWORK PROVISION (ONP) OF VOICE TELEPHONY AND INTEGRATED SERVICES DIGITAL NETWORK (ISDN)
    EG 202 103 : 1.1.1 METHODS FOR TESTING AND SPECIFICATION (MTS) - GUIDE FOR THE USE OF THE SECOND EDITION OF TTCN
    TS 101 329-2 : 2.1.3 TELECOMMUNICATIONS AND INTERNET PROTOCOL HARMONISATION OVER NETWORKS (TIPHON); END TO END QUALITY OF SERVICE IN TIPHON SYSTEMS; PART 2: DEFINITION OF QUALITY OF SERVICE (QOS) CLASSES
    EG 202 057-2 : 1.3.2 SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 2: VOICE TELEPHONY, GROUP 3 FAX, MODEM DATA SERVICES AND SMS
    EG 202 057-4 : 1.2.1 SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 4: INTERNET ACCESS
    EG 201 219 : 1.3.1 USER REQUIREMENTS; GUIDELINES ON THE CONSIDERATION OF USER REQUIREMENTS WHEN MANAGING THE STANDARDIZATION PROCESS
    EG 201 050 : 1.2.2 SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ) - OVERALL TRANSMISSION PLAN ASPECTS FOR TELEPHONY IN A PRIVATE NETWORK
    TS 101 329-5 : 1.1.2 TIPHON RELEASE 3; TECHNOLOGY COMPLIANCE SPECIFICATION; PART 5: QUALITY OF SERVICE (QOS) MEASUREMENT METHODOLOGIES
    ETR 003 : 20002 NETWORK ASPECTS (NA); GENERAL ASPECTS OF QUALITY OF SERVICE
    EG 202 308 : 1.2.1 USER GROUP; USER INTEROPERABILITY CRITERIA
    EG 201 769-1 : 1.1.1 SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 1: PARAMETERS FOR VOICE TELEPHONY SERVICE REQUIRED UNDER THE ONP VOICE TELEPHONY DIRECTIVE 98/10/EC
    TR 121 905 : 13.0.0 DIGITAL CELLULAR TELECOMMUNICATIONS SYSTEM (PHASE 2+) (GSM); UNIVERSAL MOBILE TELECOMMUNICATIONS SYSTEM (UMTS); LTE; VOCABULARY FOR 3GPP SPECIFICATIONS (3GPP TR 21.905 VERSION 14.1.1 RELEASE 14)
    EG 202 009-3 : 1.3.1 USER GROUP; QUALITY OF ICT SERVICES; PART 3: TEMPLATE FOR SERVICE LEVEL AGREEMENTS (SLA)
    EG 202 009-1 : 1.3.1 USER GROUP; QUALITY OF TELECOM SERVICES; PART 1: METHODOLOGY FOR IDENTIFICATION OF INDICATORS RELEVANT TO THE USERS
    ETR 200016 : 20001 BUSINESS TELECOMMUNICATIONS (BT); SERVEABILITY PERFORMANCE OBJECTIVES FOR PRIVATE TELECOMMUNICATIONS NETWORK (PTN)
    ETR 320001 : 20001 USERS' EXPECTATIONS; VIRTUAL PRIVATE NETWORKS
    ISO/IEC 9646-3:1998 Information technology Open Systems Interconnection Conformance testing methodology and framework Part 3: The Tree and Tabular Combined Notation (TTCN)
    EG 202 057-1 : 1.3.1 SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 1: GENERAL
    EG 201 474 : 1.1.1 SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECT (STQ); FUTURE APPROACHES TO SPEECH TRANSMISSION QUALITY ACROSS MULTIPLE INTERCONNECTED NETWORKS
    EG 201 377-1 : 1.3.2 SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); SPECIFICATION AND MEASUREMENT OF SPEECH TRANSMISSION QUALITY; PART 1: INTRODUCTION TO OBJECTIVE COMPARISON MEASUREMENT METHODS FOR ONE-WAY SPEECH QUALITY ACROSS NETWORKS
    EG 202 057-3 : 1.1.1 SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 3: QOS PARAMETERS SPECIFIC TO PUBLIC LAND MOBILE NETWORKS (PLMN)
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