Intellectual Property Rights
Foreword
Introduction
1 Scope
2 References
2.1 Normative references
2.2 Informative references
3 Definitions and abbreviations
3.1 Definitions
3.2 Abbreviations
4 Approach and structure
4.1 Definition, approach and methodology
4.2 Document and guidelines structure
5 User centred design and testing
5.1 Generic
5.2 Research, design and development
5.3 Service provision
6 Privacy and confidentiality guidelines
6.1 Generic
6.2 Research, design and development
6.3 Service provision
7 Ethics guidelines
7.1 Generic
7.2 Research, design and development
7.3 Service provision
8 Guidelines for legal aspects
8.1 Generic
8.2 Research, design and development
8.3 Service provision
9 Availability and reliability guidelines
9.1 Generic
9.2 Research, design and development
9.3 Service provision
10 Integrity guidelines
10.1 Generic
10.2 Research, design and development
10.3 Service provision
11 Safety guidelines
11.1 Generic
11.2 Research, design and development
11.3 Service provision
12 Usability and accessibility guidelines
12.1 Generic
12.2 Research, design and development
12.3 Service provision
13 User education guidelines
13.1 Generic
13.2 Research, design and development
13.3 Service provision
14 Localization, customization and personalization guidelines
14.1 Generic
14.2 Research, design and development
14.3 Service provision
15 Guidelines for organizational aspects
15.1 Generic
15.2 Research, design and development
15.3 Service provision
16 Servicing and maintenance guidelines
16.1 Generic
16.2 Research, design and development
16.3 Service provision
Annex A (normative): Four collective guideline listings
A.1 Collective list of all guidelines
A.2 Collective list of all generic guidelines
A.3 Collective list of all research, design and development
guidelines
A.4 Collective list of all service provisioning guidelines
Annex B (informative): Bibliography
History