• ETR 167 : 20001

    Current The latest, up-to-date edition.

    HUMAN FACTORS (HF); USER INSTRUCTIONS FOR PUBLIC TELECOMMUNICATIONS SERVICES; DESIGN GUIDELINES

    Available format(s):  Hardcopy, PDF

    Language(s):  English

    Published date: 

    Publisher:  European Telecommunications Standards Institute

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    Table of Contents - (Show below) - (Hide below)

    Foreword
    1 Scope
    2 References
    3 Abbreviations
    4 Introduction
    5 Guideline principles
      5.1 Instructions
      5.2 Information amount
      5.3 Information content
      5.4 Completeness of information
      5.5 Compatibility of instructions
      5.6 Instructional steps
      5.7 Modular presentation
      5.8 Locating information
      5.9 Information legibility
      5.10 Indication of movements
      5.11 Emergency information
      5.12 Labelling
      5.13 Pictographic instructions
      5.14 Textual instructions
      5.15 Choice of language
      5.16 Multiple languages
      5.17 Alternative methods for presenting instructions
      5.18 International calls
      5.19 Tariffs
      5.20 Other information
    6 Index
    Annex A: Example of the implementation of the design principles
    History

    Abstract - (Show below) - (Hide below)

    Provides a set of guideline principles for the design of user instructions for public telecommunications terminals, particularly as applied to payphones.

    General Product Information - (Show below) - (Hide below)

    Committee HF 1
    Document Type Standard
    Publisher European Telecommunications Standards Institute
    Status Current

    Standards Referenced By This Book - (Show below) - (Hide below)

    TS 102 577 : 1.1.1 HUMAN FACTORS (HF); PUBLIC INTERNET ACCESS POINTS (PIAPS)

    Standards Referencing This Book - (Show below) - (Hide below)

    IEC 60416:1988 General principles for the formulation of graphical symbols
    ISO 4196:1984 Graphical symbols — Use of arrows
    ETR 116 : 20001 HUMAN FACTORS GUIDELINES FOR ISDN TERMINAL EQUIPMENT DESIGN
    ISO 3864:1984 Safety colours and safety signs
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