European foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Service procurement process
5 Criteria for assessing a service provider's capacities
6 Criteria for evaluating a service proposal
Annex A (informative) Sourcing Process
Annex B (informative) Evaluation of Service Proposal
Annex C (informative) Sustainability and Accessibility Criteria
Annex D (informative) A–deviations
Bibliography