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  • ISO 24510:2007

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    Superseded A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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    Activities relating to drinking water and wastewater services — Guidelines for the assessment and for the improvement of the service to users

    Available format(s):  Hardcopy, PDF, PDF 3 Users, PDF 5 Users, PDF 9 Users

    Superseded date:  24-01-2024

    Language(s):  English, French, Spanish, Castilian

    Published date:  29-11-2007

    Publisher:  International Organization for Standardization

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    Abstract - (Show below) - (Hide below)

    ISO 24510:2007 specifies the elements of drinking water and wastewater services of relevance and interest to users. It also provides guidance on how to identify users' needs and expectations and how to assess whether they are being met.

    The following are within the scope of ISO 24510:2007:

    • the definition of a language common to the different stakeholders;
    • the definition of key elements and characteristics of the service to users;
    • the objectives for the service with respect to users' needs and expectations;
    • guidelines for satisfying users' needs and expectations;
    • service to users assessment criteria;
    • introduction to performance indicators;
    • examples of performance indicators.

    General Product Information - (Show below) - (Hide below)

    Committee ISO/TC 224
    Development Note Supersedes ISO/DIS 24510. (12/2007)
    Document Type Standard
    Publisher International Organization for Standardization
    Status Superseded
    Superseded By
    Under Revision

    Standards Referenced By This Book - (Show below) - (Hide below)

    16/30342464 DC : 0 BS ISO 13687-1 - TOURISM AND RELATED SERVICES - YACHT HARBOURS - PART 1: MINIMUM REQUIREMENTS BASIC SERVICE LEVEL HARBOURS
    BS ISO 5667-21:2010 Water quality. Sampling Guidance on sampling of drinking water distributed by tankers or means other than distribution pipes
    15/30318274 DC : 0 BS ISO 24523 - SERVICE ACTIVITIES RELATING TO DRINKING WATER SUPPLY SYSTEMS AND WASTEWATER SYSTEMS - GUIDELINES FOR BENCHMARKING OF WATER UTILITIES
    13/30287398 DC : 0 ISO/TR 37150 - SMART COMMUNITY INFRASTRUCTURES - REVIEW OF EXISTING ACTIVITIES RELEVANT TO METRICS
    17/30318206 DC : 0 BS ISO 20426 - GUIDELINES FOR HEALTH RISK ASSESSMENT AND MANAGEMENT FOR NON-POTABLE WATER REUSE
    EN ISO 11295:2017 Classification and information on design and applications of plastics piping systems used for renovation and replacement (ISO 11295:2017)
    BS ISO 24511:2007 Activities relating to drinking water and wastewater services. Guidelines for the management of wastewater utilities and for the assessment of wastewater services
    16/30300273 DC : 0 BS ISO 24516-3 - GUIDELINES FOR MANAGEMENT OF ASSETS OF WATER SUPPLY AND WASTEWATER SYSTEMS - PART 3: WASTEWATER COLLECTION NETWORKS
    CSA Z24512 : 2010 ACTIVITIES RELATING TO DRINKING WATER AND WASTEWATER SERVICES - GUIDELINES FOR THE MANAGEMENT OF DRINKING WATER UTILITIES AND FOR THE ASSESSMENT OF DRINKING WATER SERVICES
    BS ISO 24516-3:2017 Guidelines for the management of assets of water supply and wastewater systems Wastewater collection networks
    BS ISO 13687-1:2017 Tourism and related services. Yacht harbours Minimum requirements for basic service level harbours
    16/30335561 DC : DRAFT APR 2016 BS ISO 37102 - SUSTAINABLE DEVELOPMENT AND RESILIENCE OF COMMUNITIES - VOCABULARY
    BS ISO 24516-1:2016 Guidelines for the management of assets of water supply and wastewater systems Drinking water distribution networks
    CSA Z24511 : 2010 : R2014 ACTIVITIES RELATING TO DRINKING WATER AND WASTEWATER SERVICES - GUIDELINES FOR THE MANAGEMENT OF WASTEWATER UTILITIES AND FOR THE ASSESSMENT OF WASTEWATER SERVICES
    I.S. EN ISO 11295:2017 CLASSIFICATION AND INFORMATION ON DESIGN AND APPLICATIONS OF PLASTICS PIPING SYSTEMS USED FOR RENOVATION AND REPLACEMENT (ISO 11295:2017)
    ISO 24523:2017 Service activities relating to drinking water supply systems and wastewater systems — Guidelines for benchmarking of water utilities
    BS ISO 24518:2015 Activities relating to drinking water and wastewater services. Crisis management of water utilities
    BS ISO 24523:2017 Service activities relating to drinking water supply systems and wastewater systems. Guidelines for benchmarking of water utilities
    18/30320655 DC : 0 BS ISO 20325 - SERVICE ACTIVITIES RELATING TO DRINKING WATER SUPPLY AND WASTEWATER SYSTEMS - STORMWATER MANAGEMENT - GUIDELINES FOR STORMWATER MANAGEMENT IN URBAN AREAS
    15/30299934 DC : DRAFT MAY 2015 BS ISO 24516-1 - GUIDELINES FOR MANAGEMENT OF ASSETS OF WATER SUPPLY AND WASTEWATER SYSTEMS - PART 1: DRINKING WATER DISTRIBUTION NETWORKS
    CSA Z24511 : 2010 ACTIVITIES RELATING TO DRINKING WATER AND WASTEWATER SERVICES - GUIDELINES FOR THE MANAGEMENT OF WASTEWATER UTILITIES AND FOR THE ASSESSMENT OF WASTEWATER SERVICES
    ISO 13687-1:2017 Tourism and related services — Yacht harbours — Part 1: Minimum requirements for basic service level harbours
    UNE 178101-1:2015 Smart cities. Infrastructures. Public Service Networks. Part 1: Water Networks.
    ISO 24512:2007 Activities relating to drinking water and wastewater services — Guidelines for the management of drinking water utilities and for the assessment of drinking water services
    ISO 24511:2007 Activities relating to drinking water and wastewater services — Guidelines for the management of wastewater utilities and for the assessment of wastewater services
    UNI EN ISO 12706 : 2010 NON-DESTRUCTIVE TESTING - PENETRANT TESTING - VOCABULARY
    CSA Z24512 : 2010 : R2014 ACTIVITIES RELATING TO DRINKING WATER AND WASTEWATER SERVICES - GUIDELINES FOR THE MANAGEMENT OF DRINKING WATER UTILITIES AND FOR THE ASSESSMENT OF DRINKING WATER SERVICES
    PD ISO/TS 37151:2015 Smart community infrastructures. Principles and requirements for performance metrics
    PD ISO/TR 37150:2014 Smart community infrastructures. Review of existing activities relevant to metrics
    ISO/TS 37151:2015 Smart community infrastructures Principles and requirements for performance metrics
    IWA 6:2008 Guidelines for the management of drinking water utilities under crisis conditions
    ISO/TR 37150:2014 Smart community infrastructures Review of existing activities relevant to metrics
    CSA Z24512 : 2010 ACTIVITIES RELATING TO DRINKING WATER AND WASTEWATER SERVICES - GUIDELINES FOR THE MANAGEMENT OF DRINKING WATER UTILITIES AND FOR THE ASSESSMENT OF DRINKING WATER SERVICES
    13/30288039 DC : 0 BS ISO 24518 - ACTIVITIES RELATING TO DRINKING WATER AND WASTEWATER SERVICES - CRISIS MANAGEMENT OF WATER UTILITIES
    BS ISO 13687:2014 Tourism and related services. Yacht harbours. Minimum requirements
    BS ISO 24512:2007 Activities relating to drinking water and wastewater services. Guidelines for the management of drinking water utilities and for the assessment of drinking water services
    ISO 5667-21:2010 Water quality Sampling Part 21: Guidance on sampling of drinking water distributed by tankers or means other than distribution pipes
    ISO 24516-1:2016 Guidelines for the management of assets of water supply and wastewater systems — Part 1: Drinking water distribution networks
    08/30173995 DC : DRAFT JULY 2008 BS EN ISO 11295 - GUIDANCE ON THE CLASSIFICATION AND DESIGN OF PLASTICS PIPING SYSTEMS USED FOR RENOVATION
    DIN EN ISO 11295:2016-08 (Draft) CLASSIFICATION AND INFORMATION ON DESIGN OF PLASTICS PIPING SYSTEMS USED FOR RENOVATION
    ISO 24518:2015 Activities relating to drinking water and wastewater services — Crisis management of water utilities
    ISO 24516-3:2017 Guidelines for the management of assets of water supply and wastewater systems — Part 3: Wastewater collection networks
    BS EN ISO 11295:2017 Classification and information on design and applications of plastics piping systems used for renovation and replacement
    ISO 24521:2016 Activities relating to drinking water and wastewater services — Guidelines for the management of basic on-site domestic wastewater services
    ISO 11295:2017 Classification and information on design and applications of plastics piping systems used for renovation and replacement

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO 5725-1:1994 Accuracy (trueness and precision) of measurement methods and results — Part 1: General principles and definitions
    ISO 14031:2013 Environmental management Environmental performance evaluation Guidelines
    AS ISO 37120:2020 Sustainable cities and communities - Indicators for city services and quality of life
    ISO 24511:2007 Activities relating to drinking water and wastewater services — Guidelines for the management of wastewater utilities and for the assessment of wastewater services
    ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
    ISO 24512:2007 Activities relating to drinking water and wastewater services — Guidelines for the management of drinking water utilities and for the assessment of drinking water services
    ISO 14001:2015 Environmental management systems — Requirements with guidance for use
    ISO 9001:2015 Quality management systems — Requirements
    ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
    NFP 15 900-1 : 2000 LOCAL PUBLIC SERVICES - GUIDELINES FOR SERVICE ACTIVITIES RELATING TO DRINKING WATER SUPPLY AND SEWERAGE - PART 1: USER SERVICES
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