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  • UNE-CEN/TS 16880:2015

    Current The latest, up-to-date edition.

    Service excellence - Creating outstanding customer experiences through service excellence

    Available format(s):  Hardcopy, PDF

    Language(s):  Spanish, Castilian, English

    Published date:  16-12-2015

    Publisher:  Asociacion Espanola de Normalizacion

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    General Product Information - (Show below) - (Hide below)

    Committee CTN 309/SC 1
    Document Type Standard
    Publisher Asociacion Espanola de Normalizacion
    Status Current

    Standards Referencing This Book - (Show below) - (Hide below)

    DIN SPEC 77224:2011-07 Achieving Customer Delight Through Service Excellence
    ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
    EN ISO 9001:2015 Quality management systems - Requirements (ISO 9001:2015)
    ISO 9001:2015 Quality management systems — Requirements
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