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  • UNE-ISO 10002:2015

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    Superseded A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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    Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations

    Available format(s):  Hardcopy, PDF

    Superseded date:  03-11-2018

    Language(s):  Spanish, Castilian, English - Spanish, Castilian

    Published date:  06-05-2015

    Publisher:  Asociacion Espanola de Normalizacion

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    Committee CTN 66/SC 1
    Development Note Supersedes UNE 66922. (09/2004)
    Document Type Standard
    Publisher Asociacion Espanola de Normalizacion
    Status Superseded
    Superseded By
    Supersedes

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO 10001:2007 Quality management Customer satisfaction Guidelines for codes of conduct for organizations
    ISO 19011:2011 Guidelines for auditing management systems
    ISO 10004:2012 Quality management Customer satisfaction Guidelines for monitoring and measuring
    ISO 10003:2007 Quality management Customer satisfaction Guidelines for dispute resolution external to organizations
    ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
    ISO 9001:2015 Quality management systems — Requirements
    ISO/IEC Guide 71:2014 Guide for addressing accessibility in standards
    ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
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