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UNE-ISO/IEC 20000-2:2015

Superseded

Superseded

A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

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Information technology. Service management. Part 2: Guidance on the application of service management systems

Available format(s)

Hardcopy , PDF

Superseded date

15-02-2023

Language(s)

Spanish, Castilian, English - Spanish, Castilian

Published date

11-11-2015

Committee
CTN 71/SC 40
DocumentType
Standard
Pages
106
PublisherName
Asociacion Espanola de Normalizacion
Status
Superseded
SupersededBy
Supersedes

Standards Relationship
ISO/IEC 20000-2:2012 Identical

UNE 71020:2013 Incremental conformity model based on UNE-ISO/IEC 20000-1

ISO/IEC TR 20000-5:2013 Information technology Service management Part 5: Exemplar implementation plan for ISO/IEC 20000-1
ISO 19011:2011 Guidelines for auditing management systems
ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
ISO/IEC 15504-5:2012 Information technology Process assessment Part 5: An exemplar software life cycle process assessment model
ISO/IEC 15504-3:2004 Information technology Process assessment Part 3: Guidance on performing an assessment
ISO/IEC 15504-4:2004 Information technology Process assessment Part 4: Guidance on use for process improvement and process capability determination
ISO/IEC TR 24748-2:2011 Systems and software engineering Life cycle management Part 2: Guide to the application of ISO/IEC 15288 (System life cycle processes)
ISO/IEC 38500:2015 Information technology — Governance of IT for the organization
ISO/IEC TR 24748-3:2011 Systems and software engineering Life cycle management Part 3: Guide to the application of ISO/IEC 12207 (Software life cycle processes)
ISO 31000:2009 Risk management Principles and guidelines
ISO/IEC 27002:2013 Information technology Security techniques Code of practice for information security controls
ISO/IEC TR 20000-4:2010 Information technology Service management Part 4: Process reference model
ISO/IEC 15504-2:2003 Information technology Process assessment Part 2: Performing an assessment
ISO/IEC 19770-1:2012 Information technology Software asset management Part 1: Processes and tiered assessment of conformance
ISO/IEC 20000-1:2011 Information technology Service management Part 1: Service management system requirements
ISO/IEC 15288:2008 Systems and software engineering System life cycle processes
ISO/IEC TR 20000-3:2009 Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
ISO/IEC 27005:2011 Information technology Security techniques Information security risk management
ISO/IEC 12207:2008 Systems and software engineering Software life cycle processes
ISO/IEC TR 9126-3:2003 Software engineering Product quality Part 3: Internal metrics
ISO 9001:2015 Quality management systems — Requirements
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
ISO/IEC TR 9126-2:2003 Software engineering Product quality Part 2: External metrics
ISO/IEC 90003:2014 Software engineering Guidelines for the application of ISO 9001:2008 to computer software
ISO/IEC 15504-1:2004 Information technology Process assessment Part 1: Concepts and vocabulary
ISO 10007:2017 Quality management — Guidelines for configuration management
ISO/IEC 15939:2007 Systems and software engineering Measurement process

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