UNI CEN/TS 16118 : 2012

Current

Current The latest, up-to-date edition.

SHELTERED HOUSING - REQUIREMENTS FOR SERVICES FOR OLDER PEOPLE PROVIDED IN A SHELTERED HOUSING SCHEME

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Published date: 20-06-2012

Publisher: Ente Nazionale Italiano di Unificazione (UNI)

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Foreword
Introduction
1 Scope
2 Terms and definitions
3 Transparency of the services offered
4 Services
5 Requirements for service coordinators and staffing
6 Housing
7 Requirements for the main provider
8 Contractual requirements
9 Quality
Annex A (normative) - Catalogue of optional services
Annex B (informative) - Recommendations for
contents of questionnaire
Bibliography

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The CEN/TS applies to all providers of sheltered housing irrespective of the legal form of ownership and whether the service is publicly or privately funded.

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Committee	CT 40
Document Type	Technical Specification
ISBN
Pages
Product Note	Italian version contains 22 pages. Italian version is available for this standard
Published
Publisher	Ente Nazionale Italiano di Unificazione (UNI)
Status	Current

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Equivalent Standard(s)	Relationship
CEN/TS 16118:2012	Identical

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ISO 10002:2014	Quality management Customer satisfaction Guidelines for complaints handling in organizations

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