• UNI ISO 10002 : 2006

    Superseded A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

    QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR COMPLAINTS HANDLING IN ORGANIZATIONS

    Available format(s): 

    Superseded date:  05-03-2019

    Language(s): 

    Published date:  31-12-2005

    Publisher:  Ente Nazionale Italiano di Unificazione (UNI)

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    Abstract - (Show below) - (Hide below)

    Gives guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance, and improvement.

    General Product Information - (Show below) - (Hide below)

    Document Type Standard
    Publisher Ente Nazionale Italiano di Unificazione (UNI)
    Status Superseded
    Superseded By

    Standards Referenced By This Book - (Show below) - (Hide below)

    UNI/TR 11486 : 2013 QUALITY MANAGEMENT SYSTEM - GUIDELINES FOR THE APPLICATION OF UNI EN ISO 9001:2008 IN LIBRARIES
    UNI/TR 11335 : 2009 QUALITY MANAGEMENT SYSTEMS
    UNI/TR 11217 : 2010 QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE APPLICATION OF UNI EN ISO 9001:2008 IN LOCAL GOVERNMENT
    UNI/TR 11346 : 2010 QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE APPLICATION OF UNI EN ISO 9001:2008 TO THE ORGANIZATIONS THAT PROVIDE SERVICES
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