Foreword
Introduction
1 Scope
2 Terms and definitions
3 Symbols and abbreviated terms
4 DMAIC process sequence
Annex A (informative) - Factsheets
Factsheet 01 - ROI, costs and accountability
Factsheet 02 - Affinity diagram
Factsheet 03 - Kano model
Factsheet 04 - CTQ tree diagram
Factsheet 05 - House of quality
Factsheet 06 - Benchmarking
Factsheet 07 - Project charter
Factsheet 08 - Gantt chart
Factsheet 09 - SIPOC
Factsheet 10 - Process mapping and process data
Factsheet 11 - Prioritization matrix
Factsheet 12 - Cause and effect diagram
Factsheet 13 - Brainstorming
Factsheet 14 - Failure mode and effects analysis (FMEA)
Factsheet 15 - Measurement system analysis (MSA)
Factsheet 16 - Data collection plan
Factsheet 17 - Determination of sample size
Factsheet 18 - Normality testing
Factsheet 19 - Descriptive statistics visualization tools
Factsheet 20 - Indicators
Factsheet 21 - Waste analysis
Factsheet 22 - Value stream analysis (VSM)
Factsheet 23 - Services delivery modelling
Factsheet 24 - Hypothesis testing
Factsheet 25 - Regression and correlation
Factsheet 26 - Design of experiments (DOE)
Factsheet 27 - Reliability
Factsheet 28 - RACI competencies matrix
Factsheet 29 - Monitoring/control plan
Factsheet 30 - Control charts
Factsheet 31 - Project review
Bibliography